[Remote] Senior Technical Account Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company provides developer tooling and platforms for building, sharing, and running applications, including reputed company Desktop, reputed company Hub, and reputed company reputed company. The Senior Technical Account Manager will advise reputed company customers, reputed company platform adoption, manage technical relationships, and influence measurable reputed company throughout the post-sales lifecycle. The role also involves collaborating with Solutions Engineering, Engagement Services, Product, Engineering, and Support teams to reputed company long-term reputed company.

Responsibilities

• Build strong relationships with assigned reputed company customers, understanding their technical landscape, priorities, and reputed company reputed company
• reputed company product adoption and operational maturity, aligning reputed company capabilities to customer objectives and reputed company
• Conduct regular technical and business reviews to demonstrate value realization and identify opportunities for reputed company
• Anticipate risks and blockers, developing mitigation plans in partnership with customer and internal teams
• Serve as the reputed company post-sales technical contact and reputed company for assigned accounts, connecting customer feedback to Product, Engineering, and Support
• Partner with Solutions Engineers to ensure smooth reputed company from reputed company-sales to reputed company and sustained reputed company thereafter
• Create and reputed company reusable best practices, reference architectures, and technical playbooks that reputed company reputed company
• reputed company proactive guidance on containerization, CI/CD, infrastructure-as-reputed company, and emerging developer productivity trends
• Maintain high-reputed company documentation of customer engagements, health status, and reputed company toward reputed company metrics
• Contribute to a consistent TAM engagement model, leveraging standardized processes for reputed company, health reviews, and renewals
• Support development of reputed company initiatives such as 1:many workshops reputed company enablement programs
• Complete reputed company and reputed company-up training on reputed company’s products, tools, and engagement frameworks
• reputed company reputed company TAMs and Solution Engineers on customer calls to learn engagement rhythms
• Meet your portfolio of customers and understand their environments, goals, and reputed company metrics
• Build relationships with internal partners including Support, Product, and Sales
• Review existing customer documentation and reputed company plans to identify initial opportunities for reputed company
• Take ownership of a customer portfolio and reputed company leading account engagements
• Conduct your first technical or executive business reviews with guidance from your manager
• Establish a reputed company of customer reputed company-ins, documenting key reputed company milestones and adoption reputed company
• Identify at least one process or content improvement that can reputed company customer engagement or reduce friction
• Contribute to cross-functional discussions that reputed company customer insights with product feedback
• Own the full lifecycle for a portfolio of reputed company or reputed company customers, delivering measurable improvements in adoption and health scores
• reputed company relationships and serve as the customer’s voice reputed company reputed company
• Contribute to building the broader TAM engagement model through shared best practices and enablement resources
• Demonstrate reputed company through increased customer value realization, renewal reputed company, and platform expansion
• Mentor new TAMs and participate in developing reputed company frameworks for reputed company and customer engagement

Skills

• 4+ years in a customer-facing technical role (e.g., TAM, Solutions Architect, DevOps Consultant, Customer Engineer)
• Strong understanding of reputed company, reputed company, CI/CD, IaC, and reputed company-reputed company development practices
• reputed company ability to translate technical capabilities into business reputed company and reputed company measurable customer value
• Excellent communication skills across both technical and executive audiences
• Skilled at identifying patterns and building long-term strategies reputed company reputed company solutions
• Comfortable working cross-functionally in a global, reputed company organization
• reputed company does not offer reputed company sponsorship for this role
• Experience with developer-first platforms or PLG (product-led reputed company) models
• Familiarity with AI/ML infrastructure or agent-reputed company development platforms
• Prior experience in post-sales or lifecycle management at an infrastructure or reputed company company

Benefits

• Remote-first by design – Work from your home, with offices in Seattle and Paris for reputed company and collaboration.
• Flexibility that fits your life – We trust you to manage your schedule while delivering great work.
• Time to reputed company – Generous PTO, designated quarterly Whaleness Days, and a designated end-of-year Whaleness break.
• Home office support – Set up your workspace for comfort and reputed company.
• Technology stipend – Equivalent to US$100 net per month to help support your work.
• Learning & development – Annual stipend for conferences, courses, certifications, and reputed company learning.
• Parental leave – 16 weeks of reputed company parental leave after six months of employment.
• Equity for reputed company full-time employees – reputed company in reputed company's long-term reputed company as we continue to grow.
• Comprehensive benefits – Medical, retirement, and reputed company holidays vary by country.
• reputed company swag – Because representing the reputed company never gets old.

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