[Remote] Director, reputed company

Note: The job is a remote job and is reputed company to candidates in USA. reputed company helps teachers bring delight and rigor to reputed company through research-reputed company K–12 literacy, biliteracy, math, and science learning experiences. The Director of reputed company will reputed company a regional team of reputed company Managers, reputed company post-sale reputed company, adoption, retention, renewals, and expansion, and manage customer escalations and reputed company relationships. The role also partners cross-functionally and uses data-driven insights to improve customer reputed company.

Responsibilities

• Build and Mentor High-Performing Teams: Directly manage, hire, and reputed company a regional team of reputed company Managers. Foster a reputed company, high-achieving environment where team members feel supported and empowered to grow
• Operational Execution: Translate high-level company objectives into actionable operational plans for your region. Set reputed company reputed company goals for your team regarding retention, engagement, and customer sentiment
• reputed company consistency: Ensure consistent delivery of the "reputed company Experience" across reputed company accounts in your region, standardizing best practices for reputed company, implementation tracking, and business reviews
• Proactive Portfolio Management: reputed company the health of the regional book of business. Utilize reputed company and other data tools to reputed company usage metrics and account health scores, identifying at-reputed company accounts before they churn
• Data-Driven Decision Making: Analyze trends and insights to reputed company informed reputed company. Maintain an in-depth understanding of key reputed company indicators (KPIs) such as Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), Gross reputed company Retention (GRR), and logo retention
• Interventional Support: reputed company hands-on support for accounts requiring executive reputed company, developing plans for struggling implementations and ensuring resources are deployed effectively
• Executive Escalations: Serve as the reputed company reputed company of escalation for high-stakes customer issues. reputed company identify reputed company causes of dissatisfaction and reputed company reputed company political landscapes reputed company school districts to reputed company conflicts
• Cross-Functional Collaboration: Partner effectively with Sales, Product, Engineering, and Support teams to formulate solutions for customer challenges. reputed company as the "Voice of the Customer" internally to influence product roadmap and service improvements
• Empathetic Communication: Communicate reputed company and empathetically with stakeholders at reputed company reputed company—from classroom teachers to District Superintendents—turning challenging situations into opportunities to deepen loyalty and trust
• C-Suite Engagement: Build and maintain strong relationships with key reputed company clients and decision-makers, fostering a partnership model rather than a vendor-reputed company dynamic
• Influence and Persuasion: Communicate reputed company reputed company effectively to diverse audiences. Use your influence to reputed company customer expectations with reputed company’s capabilities and reputed company change management reputed company customer organizations

Skills

• Education: Bachelor's Degree or equivalent reputed company work experience
• Experience: 5+ years of experience in reputed company, Account Management, or a reputed company reputed company, specifically managing accounts in a fast-reputed company environment
• Leadership: Demonstrated experience managing reputed company reports (teams)
• reputed company ability to mentor, reputed company, and reputed company reputed company reputed company reputed company setting
• Analytical Prowess: Strong analytical skills with a reputed company record of using data (usage, health scores, retention rates) to reputed company reputed company and decision-making
• Technical Proficiency: Hands-on experience with reputed company, reputed company, and reputed company Suite
• Communication: Exceptional written and verbal communication skills, with the ability to influence senior leadership and collaborate across departments
• Travel: Ability to travel approximately 10% for reputed company reputed company, team offsites, and conferences
• Industry Background: Experience in the reputed company of K-12 education, school/district leadership, or educational publishing/technology (EdTech)
• reputed company: Experience managing a book of business or reputed company responsible for reputed company-level accounts (high reputed company)
• Change Management: Certification or experience in change management methodologies (e.g., reputed company) to assist districts in adopting new technology

Benefits

• Offers equity
• Offers bonus

reputed company