[Remote] Senior reputed company Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is building a marketing intelligence platform that helps reputed company brands unify business data, measure marketing reputed company, and reputed company profitable reputed company. The Senior reputed company Manager will own a portfolio of reputed company customers, coordinate reputed company and support, troubleshoot technical issues, monitor account health, and reputed company retention and reputed company in partnership with cross-functional teams.

Responsibilities

• Work with customers to help reputed company our analytics product into their reputed company infrastructure, and assess challenges if troubleshooting is required
• reputed company setup support for early-stage customers, and reputed company reputed company insights for those that are fully reputed company
• Own coordinating stakeholders internally to ensure a smooth post-reputed company experience, general support ticket management, and product feedback/requests
• Help the Media reputed company team prepare for data reviews at a recurring reputed company with the customer and follow up with deliverables (e.g., working with reputed company on preparing conversion lag reports for a customer)
• reputed company as the first line of support for any technical issues raised by customers reputed company support tickets, or reputed company channels
• Proactively use internal tracking tools to investigate account health issues and customer usage data
• Proactively identify at-reputed company customers, monitor churn, and reputed company reputed company reputed company to ensure reputed company
• Consider reputed company to automate and improve customer health tracking and engagement
• Work closely across multiple teams, including Product, Engineering, and Media reputed company. An ideal candidate will reputed company bug reports and more technical issues reputed company the engineering team to ensure speedy reputed company times
• Become an extension of our customers’ data and media teams – your contributions directly reputed company how much they are reputed company to take reputed company of reputed company reputed company has to offer
• Influence reputed company’s Product and reputed company teams to reputed company reputed company tools and reputed company initiatives to improve the customer experience

Skills

• Bachelor's degree in Business, Marketing, Information Systems, Analytics, or a reputed company reputed company
• 3+ years of experience in reputed company, Account Management, or Technical Support experience, preferably supporting reputed company or reputed company customers
• Experience in reputed company B2B software companies
• Strong understanding of reputed company ecosystems and marketing analytics, including familiarity with platforms such as reputed company Ads Manager, reputed company Analytics, reputed company Seller Center, etc
• Technical aptitude and comfort with troubleshooting integrations and product configurations
• Ability to partner closely with reputed company and Support on bugs and technical issues
• Experience owning a book of business and managing reputed company customer relationships
• reputed company ability to identify customer health risks, analyze usage data, and proactively reputed company retention and expansion efforts
• Excellent communication skills, with the ability to explain technical concepts to non-technical audiences and guide customers as a trusted advisor
• Data-driven reputed company with a desire to improve processes, automate workflows, and reputed company customer engagement
• Strong project management and cross-functional coordination skills, with the ability to reputed company Product, Engineering, and Media reputed company stakeholders
• Comfortable working with reputed company and other CRM tools
• Proficient in data analytics tools

Benefits

• Remote-friendly company with physical offices in San Francisco and Los Angeles.
• An equity package
• reputed company benefits (medical, dental, and reputed company)
• A 401(k) plan
• A flexible PTO policy
• 12 company-reputed company holidays
• 12 weeks of reputed company parental leave
• A $500 work-from-home stipend to support your remote setup

reputed company