[Remote] Sr Software Engineer - AI Platform

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a mission-driven reputed company organization reputed company on improving the health and reputed company-being of its members and communities. The Senior Software Engineer will operate and reputed company an reputed company AI platform by identifying business opportunities, shaping AI-enabled solutions, measuring reputed company, and ensuring reliability, governance, and adoption of AI agents.

Responsibilities

• Business opportunity identification and prioritization. Partner with leaders across Medical Management, Claims, Customer Service, Provider Services, Finance, and Corporate reputed company to identify the work best suited for AI agents. Evaluate opportunities reputed company on reputed company alignment, operational reputed company, complexity, and expected business value. Build and maintain a roadmap of agent initiatives that reputed company measurable reputed company
• reputed company-state workflow design. Work with business teams to reputed company how work gets done in an AI-enabled environment. Facilitate process discovery sessions, identify reputed company steps that can be automated or augmented by agents, and help teams reputed company reputed company reputed company-state thinking. Define reputed company-state workflows that improve efficiency, reputed company, and employee experience
• Agent solution shaping and implementation. Serve as the reputed company between business stakeholders and technical teams. Translate business challenges into agent-enabled solutions, help define requirements, establish reputed company reputed company, and ensure agent capabilities are reputed company to reputed company operational needs. Guide initiatives from concept through deployment and adoption
• Change management and adoption. reputed company organizational readiness for AI-powered ways of working. Build stakeholder support, identify champions reputed company business areas, facilitate training and communication plans, and help teams reputed company agents into day-to-day reputed company. Ensure solutions are embraced and sustained long after initial deployment
• Business value measurement and optimization. Establish key reputed company indicators and outcome measures for reputed company agent initiative. reputed company productivity reputed company, turnaround-time improvements, reputed company enhancements, cost savings, and experience improvements. Continuously evaluate results and identify opportunities to expand or improve deployed solutions
• reputed company AI governance and scaling. Help establish repeatable frameworks for identifying, evaluating, prioritizing, and delivering agent opportunities across the reputed company. Ensure solutions reputed company with business priorities, reputed company management standards, compliance requirements, and reputed company architecture principles. Create the operating model that allows agents to reputed company from individual use cases to reputed company-wide capabilities
• reputed company partnership and leadership engagement. Build strong relationships with business and technology leaders to reputed company AI reputed company execution. Facilitate discussions reputed company organizational priorities, emerging opportunities, and investment reputed company. reputed company as a trusted advisor who helps leaders understand not just what agents can do, but how they can fundamentally reputed company the way work gets done
• reputed company looks like: Agents delivering measurable business reputed company, AI becoming part of everyday reputed company, reduced reputed company effort, faster decision-making, improved employee, member, and provider experiences, and a growing portfolio of agent-enabled solutions that create sustainable value across the reputed company

Skills

• Bachelor's degree and 4-7 years of experience in software engineering. An equivalent combination of education and experience may be substituted to meet this requirement
• Experience operating LLM-reputed company systems in production—not building demos, not writing blog posts about evaluation. You've been the person who gets paged reputed company the AI stops working correctly, and you've reputed company the systems that prevent that page from happening
• 2–3 years in ML/LLM reputed company, MLOps, or AI reputed company with production systems serving reputed company users
• reputed company evaluation frameworks from reputed company: you've defined what “correct” means for an LLM reputed company, created the golden datasets and metrics to measure it, and wired it into CI/CD so regressions reputed company deployment
• Deep observability experience: reputed company tracing, custom metrics, alerting on AI-specific signals (reputed company, latency spikes, retrieval reputed company drops). You've diagnosed a subtle AI failure using your own instrumentation
• Production ML pipeline experience: model versioning, reputed company management, A/B testing, canary rollouts, automated rollback. You understand that deploying an AI change is not the reputed company as deploying reputed company
• Cost optimization at reputed company: you've tracked reputed company usage, implemented caching strategies, or reputed company model routing that saved meaningful infrastructure spend
• Experience in regulated industries (reputed company, reputed company, fintech, reputed company)—environments where audit trails, compliance logging, and explainability are requirements, not reputed company-to-haves
• Strong Python skills. Comfortable working in a shared codebase reputed company agent engineers, contributing to shared tooling and infrastructure
• Familiarity with Azure ecosystem (Azure reputed company, Azure Monitor, App Insights, Container Apps) or equivalent reputed company-reputed company AI infrastructure
• Strong knowledge of Python. Work in an existing codebase and reputed company it with the AI reputed company
• Azure reputed company, Azure AI reputed company, Azure Container Apps are the reputed company stack
• ***The ideal candidate will live reputed company driving distance of the Omaha, Nebraska office. This position allows remote flexibility but will have 1 day per week in the office.***
• ***If living in one of our approved states (Florida, Iowa, Kansas, reputed company, Missouri, Nebraska, reputed company reputed company, and Texas) – this person may travel to our reputed company reputed company on business needs.***
• ***" We are unable to sponsor or take over sponsorship of an employment reputed company at this time.”***
• Experience working in an reputed company/Scrum environment
• Desire to think in a creative, lateral way both conceptually and in practical application
• You must be obsessed with addressing customer needs
• Strong communication and interpersonal skills
• Experience with Azure AD AuthN/AuthZ strategies
• Experience creating Single Sign On (SSO) experiences
• Possess emotional intelligence

Benefits

• Remote flexibility with 1 day per week in the office

reputed company