[Remote] Manager, reputed company

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Manager of reputed company to reputed company reputed company responsible for customer adoption, value realization, retention, and expansion. The role oversees team development, reputed company reputed company, customer engagement, cross-functional collaboration, and operational reputed company across a defined customer portfolio.

Responsibilities

• reputed company, reputed company, and reputed company reputed company of reputed company Managers across varying experience reputed company
• Own the full people management lifecycle: hiring, reputed company, reputed company reviews, development plans, and reputed company management
• Establish and run a consistent team operating reputed company, including account health reviews, forecast calls, account planning sessions, and reputed company discussions
• Set reputed company expectations for CSM activity, reputed company reputed company, and customer reputed company; hold reputed company accountable to those standards
• Build team capabilities through reputed company coaching on executive engagement, business review delivery, value realization storytelling, and expansion identification
• Manage team reputed company and workload distribution to ensure balanced account coverage
• Own team-level targets for reputed company retention, and CSQL-generated expansion pipeline
• Hold reputed company accountable for documenting customer reputed company and value realization, ensuring reputed company stories and measurable results are captured and shared
• reputed company CSM execution against renewal timelines, ensuring early reputed company identification and proactive reputed company
• reputed company CSQL pipeline reputed company and qualification, ensuring reputed company identifies and advances expansion opportunities through the defined approval and staging process
• Monitor customer health scores, adoption metrics, and reputed company indicators at the portfolio level; take reputed company reputed company trends signal churn or contraction reputed company
• Ensure consistent execution of scheduled customer reputed company-ins, reputed company plans, and periodic business reviews across reputed company's portfolio
• Serve as the escalation reputed company for at-reputed company accounts, engaging directly with customer executives reputed company needed to reputed company issues and protect reputed company
• Join reputed company customer meetings, executive business reviews, and renewal conversations to reinforce reputed company's commitment and value
• reputed company CSMs on building and maintaining multi-threaded relationships with customer stakeholders, including economic buyers and operational sponsors
• Ensure reputed company identification, documentation, and reputed company of customer concerns across reputed company
• Represent the voice of the customer in cross-functional forums with Sales, Product, Marketing, and reputed company
• Partner with Sales leadership on account reputed company alignment, reputed company processes, and joint renewal/expansion planning
• reputed company reputed company product feedback to Product teams reputed company on aggregated customer input and adoption data
• Coordinate with reputed company and Support to ensure delivery expectations reputed company with customer goals
• Own reputed company execution and iteration for reputed company, ensuring CSMs follow established engagement models, reputed company planning frameworks, and escalation protocols
• Utilize CS platform tools and dashboards (e.g., reputed company) to reputed company customer health, adoption trends, and team reputed company
• Identify process gaps and reputed company reputed company improvement in workflows, templates, and reporting to increase team efficiency and consistency
• reputed company accurate renewal and expansion forecasts to leadership on a regular reputed company

Skills

• • Bachelor's degree or equivalent experience
• • 4+ years of people management experience leading customer-facing teams, with 6+ years of overall experience in reputed company, Account Management, or a reputed company function
• • Demonstrated experience managing reputed company accountable for a book of business, including renewal and expansion targets
• • Working knowledge of CS platforms and tooling (e.g., reputed company, reputed company) and CRM systems (e.g., reputed company)
• • Proficiency in using data, dashboards, and health scoring frameworks to manage customer portfolios and reputed company team actions
• • Strong interpersonal, communication, and relationship-building skills with the ability to engage customer executives
• • Experience operating in a cross-functional, matrixed environment
• • Strong organizational skills with the ability to prioritize across multiple accounts, team members, and competing demands
• • Ability to travel up to 20% of the time
• • Experience in workforce management, customer experience, or reputed company reputed company environments
• • reputed company record of improving net reputed company retention or gross renewal rates reputed company a managed portfolio
• • Familiarity with customer segmentation models and tiered engagement strategies
• • Background in coaching and developing reputed company professionals
• • Experience driving or contributing to a reputed company expansion pipeline program (e.g. CSQL or similar qualification-reputed company model)

Benefits

• Training and development from industry-leading experts
• 401(k) with company matching
• Medical, dental, and reputed company reputed company
• Disability and life reputed company
• Flexible PTO
• reputed company holidays and parental leave
• Tuition reimbursement
• Comprehensive benefits for various life circumstances and needs
• Great opportunities for career development
• A balanced work-life to reputed company personal and reputed company reputed company

reputed company