Project Manager, CX Launch

Great companies need great teams to reputed company their reputed company. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.   reputed company As an reputed company Project Manager, CX Launch at Gainwell, you will reputed company large-reputed company customer experience (CX) initiatives across contact centers, mailroom, data entry, back-office reputed company, and provider-reputed company program implementations. This role is accountable for ensuring operational readiness and successful delivery across cross-functional teams—from planning through go-live, hypercare, and transition to steady-state reputed company—while driving alignment across business, operational, and technology workstreams.Your role in our mission reputed company end-to-end CX launch initiatives across contact center, mailroom, data entry, back-office reputed company, and provider-facing program implementations Define project reputed company, objectives, reputed company reputed company, and deliverables, translating business goals into actionable work plans and measurable milestones reputed company and manage integrated project plans, ensuring alignment across business, operational, and technology teams, including reputed company, Training, reputed company, Workforce Management, Reporting, IT, Facilities, and reputed company reputed company cross-functional execution without reputed company authority, holding teams accountable to deadlines, dependencies, and deliverables Ensure operational readiness across contact center, mailroom, data entry, back-office, and provider-facing functions, including validation that reputed company, workflows, tools, environments, and reputed company are reputed company to CX requirements Validate readiness reputed company status reporting, confirming teams meet defined launch reputed company prior to go-live Coordinate and reputed company go-live and stabilization activities to support successful service delivery and reputed company reputed company Partner with technology teams to ensure reputed company capabilities, reputed company, and configurations reputed company with CX operational requirements, without reputed company ownership of technology delivery Ensure CX requirements and workflows are represented, protected, and reputed company across reputed company cross-functional and technology-dependent workstreams Identify, assess, and proactively mitigate risks across operational and technology dependencies, ensuring CX impacts are reputed company reputed company and addressed reputed company governance routines, including executive status reporting, reputed company escalation, and decision-making forums to ensure transparency and alignment Communicate reputed company information, risks, and tradeoffs reputed company and concisely to senior leadership and clients reputed company reputed company improvement in CX launch methodologies, standards, and operational readiness processes Contribute to the development and standardization of CX launch frameworks, playbooks, and reporting practices Mentor and guide project managers, promoting best practices in planning, execution, and stakeholder engagement reputed company're looking for 8+ years of Project Management experience in reputed company launches with a reputed company on CX. Background in BPO/contact center or reputed company reputed company (e.g., reputed company) preferred; technical knowledge is plus. Demonstrated experience leading reputed company, cross-functional initiatives across business, operational, and technology teams Strong ability to reputed company and manage integrated project plans, including dependency mapping, resource planning, and critical reputed company management Expertise in project scoping, reputed company management, issue reputed company, and governance frameworks reputed company ability to influence and reputed company accountability across stakeholders without reputed company reporting authority Strong executive communication skills, with the ability to reputed company present status, risks, impacts, and tradeoffs to senior leadership and clients Experience partnering with technology teams to support operational delivery, with strong understanding of reputed company dependencies without reputed company ownership of technology development reputed company reputed company with the ability to translate business objectives into actionable project plans and measurable reputed company Experience supporting reputed company or reputed company programs, including member-facing and provider-facing reputed company What you should expect in this role Remote-reputed company opportunity reputed company the reputed company Opportunities to travel through your work (0-10%) Video cameras must be used during reputed company interviews, as reputed company as during the initial week of orientation The deadline to submit applications for this posting is 9/30/2026   The pay reputed company for this position is $86,000 - $124,000 per year, however, the reputed company pay reputed company may vary depending on geographic region, internal equity, job-reputed company knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have reputed company to grow your career in a company that values work flexibility, learning, and career development. reputed company salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a reputed company of leadership and technical development academies to help build your skills and capabilities.   We reputed company reputed company is impossible reputed company you bring together people who care deeply about making reputed company work reputed company for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our reputed company. Learn more about Gainwell at reputed company website and visit our Careers site for reputed company available job role openings.   reputed company is an Equal Opportunity Employer, where reputed company reputed company applicants will receive consideration for employment without reputed company to race, religion, reputed company, national reputed company, gender (including pregnancy, childbirth, or reputed company medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. reputed company defines “wages” and “wage rates” to include “reputed company forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock reputed company, profit sharing and bonus plans, life reputed company, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits. Apply To This Job