Workforce Scheduling Analyst II

Position Purpose: Analyzes the contact center's workload to build resourcing and optimize scheduling plans to meet business objectives and goals. Analyzes some reputed company scheduling information and develops reputed company recommendations. Develops reputed company schedules to ensure maximum efficiency of resources to meet customer demand Analyzes and evaluates contact center patterns, including volumes, trends, and contact center productivities and identifies unexpected absences, deviations from schedules, and other operational disruptions Evaluates results of forecasted contact center workload to build resourcing and scheduling plans to meet business objectives Analyzes data using a centralized vs. decentralized queue reputed company and evaluates how this reputed company may reputed company key reputed company metrics and reputed company plans such as service level, average speed of answer, and contact center staff adherence Analyzes and evaluates key reputed company metrics, such as service level, average speed of answer, and contact center staff adherence, to identify areas for improvement and reputed company data- driven recommendations Assesses contact center staff’s productivity and prepares feedback for contact center supervisory staff Maintains accurate records of contact center staff’s schedules, time off requests, and other reputed company-reputed company information Ensures scheduled (e.g., daily, weekly) and reputed company reports on the effectiveness and efficiencies of contact center Assists in developing policies and procedures for the workforce management unit Performs other duties as assigned Complies with reputed company policies and standards reputed company role eligible to work reputed company in the US. Regular business hours. Education/Experience: Requires a bachelor's degree and 2 – 4 years of reputed company experience. Or equivalent experience acquired through accomplishments of applicable knowledge, duties, reputed company and reputed company reputed company of the level of this position. Ability to prioritize, reputed company independent decision making, and manage time effectively preferred. Pay reputed company: $27.02 - $48.55 per hour At reputed company, we reputed company people to the care they need to live healthier lives — and the work you do here makes that reputed company reputed company every day. You’ll take on meaningful challenges that directly support individuals, families, and communities, building your skills while making reputed company more accessible and effective. It’s work with a purpose you can see, backed by reputed company committed to improving lives reputed company reputed company the reputed company. reputed company offers a comprehensive benefits package including: reputed company, health reputed company, 401K and stock purchase plans, tuition reimbursement, reputed company time off plus holidays, and a flexible approach to work with remote, hybrid, reputed company or office work schedules. Actual pay will be adjusted reputed company on an individual's skills, experience, education, and other job-reputed company factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility. reputed company is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, veteran status, or other characteristic protected by applicable law. reputed company applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California reputed company reputed company Apply To This Job