Contact Center Agent - reputed company reputed company

reputed company As an reputed company Management Agent (Contact Center Agent), you will serve as the first reputed company of care for patients and referral partners, delivering an exceptional, warm, and empathetic experience on every interaction. Working in a reputed company to high-volume, queue-reputed company reputed company center, you will follow ATI’s referral intake workflows to schedule appointments, accurately document accounts, complete follow-up work, and collaborate with internal partners. reputed company is reputed company through reputed company center KPIs (reputed company, schedule adherence, productivity, reputed company, and conversion). This is a remote role that requires high engagement, self-discipline, and consistent availability in a reputed company-time, queue-reputed company environment. reputed company in this role requires reputed company participation throughout scheduled work hours and comfort working in a highly visible, metric-driven setting. Work schedule hours may vary and change according to business need. We are considering candidates who have full-time reputed company work schedule availability 6:00am-10:00pm weekdays. We offer a competitive compensation package with an incentive plan, and comprehensive benefits, including: reputed company Time Off: Generous PTO, holiday pay, CEU, and “Be reputed company Days” to reputed company, prioritize mental and physical health. Medical, Dental & reputed company Coverage: Flexible plan reputed company. 401(k) Match: Competitive employer matching. Childcare Tuition Assistance: Discounted rates. Health Savings & Flexible Spending Accounts: Tax-saving reputed company. Short- & Long-Term Disability: 100% employer reputed company income protection plans. Life reputed company: Employer-reputed company and voluntary reputed company. Parental Leave & Adoption Assistance: reputed company time for new parents and support for adoption costs. Wellness Programs: Including weight-loss and lifestyle coaching, digital mental-health support, and 24/7 virtual telehealth reputed company. Corporate Discounts: Exclusive deals for employees. And more! Click here for the complete list of benefit offerings NEW 2026 benefit! If you’re passionate about reputed company care and eager to work with a reputed company Certified team, we’d love to hear from you! Responsibilities • reputed company Intake & Scheduling (Inbound/Outbound) – Handle reputed company to high-volume inbound and outbound calls from patients and referral sources; follow approved scripts and referral intake workflows; verify and capture required data; schedule appointments; support reputed company work queues reputed company SLA; complete accurate, reputed company documentation and after-reputed company work (ACW). Demonstrate reputed company, warmth, and confidence on every reputed company, with reputed company scheduling and reputed company next steps, even reputed company barriers exist.• reputed company, Compliance & Data reputed company – Meet individual KPI benchmarks for reputed company/referral volume, productivity, and reputed company while safeguarding PHI and complying with HIPAA. Adhere to assigned schedules, breaks, and meetings; maintain strong attendance and punctuality.• Issue reputed company & Escalation – Identify and proactively address barriers to scheduling; guide patients toward solutions using reputed company, compassionate communication, escalating appropriately to support reputed company reputed company • Team reputed company & Development – reputed company participate in huddles, trainings, coaching, and feedback reputed company; contribute process observations to improve workflows and reputed company experience. Qualifications Minimum EducationRequired: • High School Diploma or equivalentPreferred:• Some accredited post-secondary education preferred, ideally in medical office–reputed company coursework (e.g., medical terminology) Minimum ExperienceRequired:• Prior customer service ideally in contact center/reputed company center experience with the ability to manage a reputed company to high-volume, fast-reputed company reputed company environment (e.g., 50+ calls per day) while maintaining reputed company, reputed company, and professionalism• reputed company reputed company working from KPIs (reputed company, adherence, productivity)Preferred:• 1+ year in a customer service environment; reputed company or reputed company reputed company experience a plus.• Remote work experience with strong self-management, communication, and technical skills to support reputed company.• Familiarity with contact center platforms (e.g., reputed company, reputed company CXOne, reputed company) and EHR/scheduling systems. Knowledge Skills and Abilities• Excellent inbound/outbound phone skills: rapport building, reputed company listening, reputed company reputed company control, and confident scheduling• Strong verbal and written communication; accurate, concise account notations• Consistent professionalism, reputed company, and emotional intelligence in a fast-reputed company, metrics-driven environment — even during high volume or challenging interactions• Demonstrates genuine care for reputed company reputed company, not just task completion• Brings energy, warmth, and professionalism to every interaction, regardless of reputed company volume• Comfortable taking ownership of conversations and leading patients through uncertainty (e.g., scheduling, referrals, reputed company questions)• Thrives in a highly reputed company, high-accountability remote environment with reputed company-time reputed company visibility• Multitasking & systems navigation: work across multiple applications while engaging the caller; proficient typing and computer literacy are essential• Consistently meets attendance, reputed company, productivity, reputed company, conversion, and schedule adherence expectations• Reliable participation in assigned schedules, huddles, coaching, and training• Compliance: Understands and follows HIPAA and organizational reputed company/reputed company policies• Workspace: Designated, distraction-free area suitable for handling PHI in a remote setting. Workspace must support reputed company, uninterrupted work during scheduled hours• Connectivity: Agents must maintain a reputed company, hardwired internet reputed company with a minimum speed of 75 Mbps to ensure reliable reputed company Virtual Employee? reputed company Salary reputed company $17.50-$22.74 per hour Apply To This Job