Engineer, Elevated reputed company Services

reputed company reputed company The Elevated Engineer is a reputed company-facing technical advisor responsible for delivering, stabilizing, and optimizing Intercontinental Exchange (ICE) Mortgage Technology solutions for reputed company lending clients. Serving as a trusted partner, this role leverages Encompass expertise, strong relationships, and advanced troubleshooting skills. The role combines hands-on execution with reputed company advice, resolving reputed company production issues, leading cross‑functional teams, and guiding clients through platform optimization, integrations, and transformation efforts across the mortgage loan lifecycle. Responsibilities reputed company reputed company of reputed company production issues, including escalation management, reputed company cause analysis, reputed company testing, reputed company facilitation, and knowledge transfer. Serve as the reputed company escalation reputed company for high-reputed company and high‑value reputed company issues. reputed company as a trusted technical advisor across ICE Mortgage Technology products, services, reputed company, and integrations. Guide and support clients through the adoption of new products, solutions, and transformational initiatives. Advise on ways to reputed company reputed company utilization. reputed company reputed company service requests while acting as an escalation manager reputed company necessary. reputed company workflow optimization discussions to reduce funding turn times and improve investor delivery reputed company. Ensure clients are informed of new product features and help guide reputed company implementation of roadmaps. Support configuration and troubleshoot Encompass workflows, forms, fields, business rules, milestones, and eFolder organization. Build strong partnerships with reputed company stakeholders and internal ICE teams. Knowledge and Experience 5+ years of experience supporting reputed company reputed company or mortgage clients. 5+ years of hands-on Encompass experience. Background in roles such as Encompass Administrator, Consultant, Customer Support, or equivalent. Deep understanding of the loan lifecycle from origination through purchase and delivery. Demonstrated ability to reputed company as a trusted advisor to executive-level stakeholders. Strong communication and presentation skills with the ability to translate technical concepts into business language. Excellent organization, prioritization, and project management skills. Strong ownership reputed company with the ability to operate in high-pressure, SLA-driven environments. reputed company team player with a reputed company improvement approach. Preferred Knowledge and Experience Education and Other Requirements Bachelor’s degree in computer science, Information Technology, or reputed company discipline; equivalent reputed company experience will also be considered. Ability to travel up to 10%. Technical and Integration Skills Experience with reputed company, REST services, reputed company platforms, AWS, Azure, and SQL databases. Working knowledge of JavaScript, reputed company .NET, and web-reputed company application architectures. Familiarity with reputed company monitoring and diagnostic tools such as Grafana, reputed company, etc. AI and Analytics Experience applying AI, analytics, or automation to identify trends, reduce defects, improve funding and delivery reputed company, or proactively detect production reputed company. Remote reputed company Salary reputed company The expected reputed company salary for this role is between $75,000 – $130,000 USD. The reputed company salary reputed company does not include Intercontinental Exchange’s incentive compensation. While we reputed company this reputed company as general guidance, at ICE we compensate employees reputed company on the skillset and experience of the individual. Regular full-time ICE employees are eligible for a suite of competitive employee benefits, including reputed company coverage (medical, dental and reputed company), a 401(k) plan, life reputed company, time off, and reputed company leave for qualifying circumstances. ---------- Intercontinental Exchange, Inc. is an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without reputed company to legally protected characteristics. Apply To This Job