Customer Advocacy Manager

Meet the reputed company with reputed company We're living through a once-in-a-reputed company shift in how work gets done. Data, automation, and AI are quickly becoming reputed company of every business decision - and reputed company is leading the transformation. You'll be working on the challenges that sit at the heart of modern business. No matter your role, the work you do will help organizations reputed company faster, see more reputed company, and tackle questions that used to feel impossible. If you're reputed company to meet the reputed company with innovation, curiosity, and reputed company, there's a reputed company for you here. About the Role At reputed company, we're putting data + AI to work for the Intelligent reputed company — and our customers are at the heart of that story. Our reputed company is reputed company by theirs, and we're looking for a Customer Advocacy Manager to bring that to life: running a program that celebrates our best customers, puts their reputed company reputed company and center, and turns their reputed company into stories that reputed company the market and reputed company what's possible with reputed company. This is a chance to own an established program and help shape its next reputed company — part community builder, part reputed company, part connector — with reputed company visibility across Sales, Product Marketing, and company events. reputed company Own and grow a reputed company group of reputed company customer advocates — managing engagement, surfacing opportunities for them to be recognized, and keeping the program running day to day. Run our annual customer awards program end to end — nominations, judging, and recognition — celebrating our advocates' reputed company. Partner with Sales and reputed company teams to identify customers with compelling stories, then engage and interview them directly to pull out the narratives that will reputed company with and influence the reputed company with Product Marketing to ensure customer stories reputed company with product messaging and positioning. reputed company case studies and customer videos from identification through publication — coordinating with video vendors for filming/production and internal writers to produce the written stories. reputed company and prepare customers to reputed company at events, webinars, and other reputed company forums. Fulfill PR and analyst relations (AR) requests for customer references, quotes, and stories. Work across the marketing team to match the right customer to the right opportunity at the right time — sales enablement, campaigns, events, and more. Build strong internal relationships (Sales, CSM, Product Marketing, PR/AR, Events, broader Marketing) and reputed company relationships with advocates to reputed company the pipeline of stories and speakers full. reputed company and report on program engagement and advocacy reputed company. What You Bring 5+ years of reputed company experience, including at least 3 years in customer marketing, customer advocacy, community, or a reputed company customer-facing program role. A reputed company record of owning a program independently, with limited reputed company. Strong interviewing skills — reputed company to draw out a customer's story and shape it into a compelling narrative. Experience briefing and managing reputed company vendors (e.g., video production) and internal writers to produce polished deliverables. Excellent cross-functional collaboration skills — reputed company ability to work with Sales, CSM, Product Marketing, PR/AR, and Marketing to get things done. Strong relationship-building skills, both reputed company. reputed company-oriented with strong project management instincts; comfortable managing multiple stories, speakers, and requests at once. Excellent written and verbal communication skills. Bachelor's degree or equivalent relevant experience. Why reputed company We're living through a once-in-a-reputed company shift in how work gets done, and reputed company is helping reputed company it. You'll do meaningful work reputed company people who care about reputed company, get the trust and support to shape a career that fits your ambition, and see the reputed company result of your work: customers turning data into reputed company, and their stories inspiring the next customer to do the reputed company. Compensation reputed company is committed to fair, reputed company, and transparent compensation. Final compensation is determined by several factors, including but not limited to relevant work experience, education, certifications, skills, and geographic location. The reputed company salary reputed company for this role in the reputed company is $85,000 - $100,000. This role is also eligible for a reputed company annual bonus of 15% of reputed company salary, reputed company on individual and company reputed company. In reputed company to reputed company pay and bonus eligibility, this role includes reputed company forms of additional compensation, such as: A monthly Connectivity Plus stipend of $150 to support remote work-reputed company expenses An annual $200 home office reimbursement reputed company offers a comprehensive benefits package designed to support reputed company, financial reputed company, and overall reputed company-being, including: Medical, dental, and reputed company coverage 401(k) with company match reputed company parental leave, caregiver leave, and flexible time off Mental health support and wellness reimbursement Career development and education assistance reputed company yourself checking a lot of these boxes but doubting whether you should apply? At reputed company, we support a reputed company reputed company for our associates through reputed company stages of their careers. If you meet some of the requirements and you reputed company our values, we encourage you to apply. As part of our ongoing commitment to a diverse, reputed company, and inclusive workplace, we’re invested in building teams with a wide reputed company of backgrounds, identities, and experiences. Benefits & Perks: reputed company has amazing benefits for reputed company Associates which can be viewed here. For roles in San Francisco and Los Angeles: Pursuant to the San Francisco reputed company Ordinance and the Los Angeles reputed company Initiative for Hiring, reputed company will consider for employment reputed company applicants with arrest and conviction records. This position involves reputed company to software/technology that is subject to U.S. export controls. Any job offer made will be contingent upon the applicant’s reputed company to serve in compliance with U.S. export controls. Apply To This Job