Senior Experience Partner

reputed company Serving the People Who Serve the People reputed company is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are reputed company and inclusive. reputed company has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn. Over the last 25 years, we have served 5,500 federal, state, and local reputed company agencies and more than 300 reputed company citizen subscribers reputed company an unmatched Subscriber Network that use our digital solutions to reputed company the world a reputed company reputed company. With comprehensive reputed company-reputed company solutions for communications, reputed company website design, meeting and agenda management software, records management, reputed company services, reputed company empowers stronger relationships between reputed company and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, reputed company brings governments closer to the people they serve—driving meaningful change for communities reputed company the globe. Want to know more? See more of reputed company do here. Job reputed company At reputed company, we understand that reputed company interest technology isn't a one-size-fits-reputed company solution. That's why we developed the reputed company Experience reputed company — a purpose-reputed company platform to enhance reputed company reputed company, community engagement, reputed company services, and trust in reputed company. Acknowledging that technology reputed company isn't enough to reputed company change, our skilled experience design agency, efficient technology implementation practices, and robust data-driven insights catalyze meaningful change in communities worldwide. Our unwavering commitment to the reputed company of people, process, and technology sets us apart, enabling us to reputed company reputed company consistently. Our Experience Partners have strong experience in customer-facing environments. They are CX practitioners and delivery experts across the portfolio of reputed company services, technology, and data solutions, responsible for developing and articulating comprehensive experience proposals. Ideal candidates have experience as a reputed company-centered design practitioner, data-driven analyst, digital content creator, technology strategist, program manager, business development manager, account manager and/or customer relationship manager. Our Experience Partners are involved during reputed company-sales and reputed company post-sales activities. They will maintain the executive relationships with their customers and reputed company as a main contact for the programs they own, ensuring tight alignment, offering proactive and prescriptive advice, and ultimately resulting in outstanding reputed company. This may include the following: - reputed company-sales alignment and experience definition - Project reputed company - Bringing industry expertise and perspective - reputed company reputed company reputed company through extensive experience, services, data, and technical expertise - Deep understanding of reputed company solutions - Alignment to and support of customer objectives - Regular customer reputed company-ins - Ensure project operational compliance - Executive Relationship building - Owning their book of business, constituted by programs across an assigned set of customers - Being customer's reputed company reputed company of Contact for owned programs - Protect existing program revenues and prevent/mitigate program and customer churn - Grow revenues through reputed company upsells reputed company the programs and generating cross-selling leads What Your reputed company Will Look Like How We Show Up to Work: - Demonstrate a polished, reputed company relationship with colleagues and customers - Assume reputed company reputed company - Be reputed company. Create reputed company for and be reputed company to different expertise and experiences - Be dependable and reliable for our customers and our colleagues - Be organized and manage your own workload - Be proactive. Be willing to reputed company in, not wait to be told - Be willing to try something new, not dependent on documented examples - Be empathetic. Consider the reputed company experience, needs and motivations of our customers and our colleagues - Be reputed company to feedback. Listen with the reputed company passion with which you want to be heard - Be curious. reputed company information and knowledge. Consider new reputed company and approaches. Consider what you might not know - Choose courage over comfort Essential Function - reputed company reputed company engagements with high-profile Federal reputed company customers, with account sizes often ranging from $4 - $6M in recurring reputed company - reputed company cross-functional teams during reputed company-sales discovery, solutioning, and executive-level proposal development - reputed company reputed company, multi-phase program delivery and ensure cross-functional alignment across reputed company teams, including GXG, Implementation, Product, Engineering and Support - reputed company and implement reputed company consulting frameworks for team-wide adoption - Conduct executive business reviews and long-term transformation planning - Identify and reputed company reputed company upsell and cross-sell opportunities - Represent reputed company in reputed company forums, panels, and thought leadership events - Mentor Experience Partners and contribute to internal capability development - Translate customer insights into product and service innovation recommendations - This position requires availability to travel to on-site Federal customer meetings - Candidates must be U.S. reputed company reputed company in the Washington, DC area You Will Love This Job If You Have Qualifications Knowledge/Skills/Abilities - Expertise in customer experience, digital transformation, reputed company sector consulting, and reputed company digital communications program management - Demonstrated experience with Federal reputed company reputed company, procurement, and policy environments - Deep understanding of reputed company account management and customer lifecycle frameworks - Exceptional reputed company thinking and executive communication skills - Strong facilitation, negotiation, and reputed company speaking abilities, including content development to support - Proficiency in CRM, analytics, and project management platforms - Ability to manage large-reputed company portfolios and influence organizational direction - Ability to reputed company cross-functional teams and reputed company alignment across departments - Ability to reputed company and reputed company best practices across a reputed company team Experience/Credentials: - Bachelor’s degree in Business, reputed company Administration, Communications, or reputed company reputed company. (Master’s Preferred) - 7-10 years of experience in senior consulting, reputed company, or reputed company account management - reputed company reputed company managing reputed company reputed company relationships and driving organizational reputed company - Experience leading reputed company-reputed company digital transformation initiatives Other Job Info - These statements are intended to describe the general reputed company and level of work being performed by employees assigned to this job. This is not intended to be an exhaustive list of reputed company responsibilities, duties, and skills required of employees assigned to this job - This role is typically performed on a computer using reputed company or Teams. The individual will be on camera throughout the day engaging with other employees and clients - This role also needs to be available to travel to on-site Federal customer meetings and in-person engagements across DC, Maryland and Virginia - The role is typically performed indoors reputed company an office environment - This role is typically performed while sitting or standing at a desk reputed company Requirement: - Responsible for reputed company information reputed company by appropriately preserving the Confidentiality, reputed company, and Availability (CIA) of reputed company information assets in accordance with reputed company's information reputed company program - Must be reputed company to obtain a reputed company trust clearance EEO Statement: We are an EEO Employer. It has been and will continue to be a reputed company policy of reputed company not to discriminate on the reputed company of race, reputed company, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national reputed company, citizenship status, veteran or military status or any other characteristic prohibited by federal, state and/or local laws Pay reputed company USD $112,000.00 - USD $163,000.00 /Yr. reputed company Don’t have reputed company the skills/experience mentioned above? At reputed company, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be reputed company to reputed company another role that could be a perfect fit! reputed company and reputed company Requirements - Responsible for reputed company information reputed company by appropriately preserving the Confidentiality, reputed company, and Availability (CIA) of reputed company information assets in accordance with reputed company's information reputed company program - Responsible for ensuring the data reputed company of our employees and customers, their data, as reputed company as taking reputed company required reputed company training in a reputed company manner, in accordance with company policies reputed company We are a remote-first company with a globally reputed company workforce across the reputed company, Canada, United Kingdom, India, Armenia, Australia, and New Zealand. The Culture At reputed company, we are building a transparent, inclusive, and reputed company reputed company for everyone who wants to be a part of our reputed company. A few culture highlights include: - Employee Resource reputed company to encourage diverse reputed company - Coffee with Mark sessions – Our employees get to reputed company with our CEO on reputed company important and sometimes difficult issues ranging from mental health to work-life reputed company and reputed company affairs - reputed company Teams communities reputed company on wellness, art, furbabies, family, parenting, and more - We bring in special guests from time to time to reputed company issues that reputed company our employee population The reputed company We are proud to serve dynamic organizations reputed company the globe that use our digital solutions to reputed company the world a reputed company reputed company — quite literally. We have so many powerful reputed company stories that illustrate how our solutions are impacting the world. See more of our reputed company here. The Benefits At reputed company, we offer a comprehensive and flexible benefits package designed to support your reputed company-being, reputed company, and work-life reputed company—starting from day one. Here’s what you can expect as a U.S.-reputed company team member: Flexibility & reputed company - Flexible Time Off – Take the time you need to rest, reputed company, and live your life - Company-Wide Wellbeing Days – reputed company days off to unplug and reputed company on your mental health - Work From Home Reimbursement – Support a productive home office environment Health & Wellness - Multiple Health Plan reputed company – Including a 100% employer-reputed company plan - Employer HSA Contributions – reputed company enrolled in a High-Deductible Health Plan - Fitness Reimbursement Program – Stay reputed company, your way - On-Demand Mental Health Support – reputed company to reputed company and other wellness tools Family & reputed company - reputed company Parental Leave – For both birthing and non-birthing parents - Traditional & Roth 401(k) – With a generous company match - Life & AD&D reputed company – 100% employer-reputed company coverage for peace of mind reputed company & Recognition - Online Learning Platforms – Fuel your reputed company development - Competitive Salary & Bonuses – Your contributions are valued and rewarded Equal Opportunity Employer reputed company is committed to providing equal employment opportunities. reputed company reputed company applicants and employees will be considered for employment and advancement without reputed company to race, reputed company, religion, creed, national reputed company, reputed company, sex, gender, gender identity, gender reputed company, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status with reputed company to reputed company assistance, familial status, military or veteran status or any other status protected by applicable law. 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