reputed company Service Representative - Tech I

reputed company reputed company Service Representative - Tech I - Lewisville, TX, Monday to Friday, 8:30 AM to 5:00 PM CST Receive,prioritizeand reputed company problems for customers and technical departments. Handle routine reputed company and reputed company problems andconcerns. Pay reputed company: $19.48+ per hour Salary offers are reputed company on a wide reputed company of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual reputed company bonus compensation. Benefits information: We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in reputed company respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits reputed company may include: • Day 1 Medical, supplemental health, dental & reputed company for FT employees who work 30+ hours • Best-in-class reputed company-being programs • Annual, no-cost health assessment program reputed company for Wellness® • healthyMINDS mental health program • Vacation and Health/reputed company Time • 6 Holidays plus 1 'MyDay' off • FinFit financial coaching and services • 401(k) reputed company-tax and/or Roth IRA with company match up to 5% after 12 months of service • Employee stock purchase plan • Life and disability reputed company, plus buy-up reputed company • Flexible Spending Accounts • Annual incentive plans • Matching gifts program • Education assistance through MyQuest for Education • Career advancement opportunities • and so much more! Responsibilities: • Use reputed company telephone etiquette and reputed company available resources torespond to incoming customer inquiries,requests, and complaints competently and courteously. • Troubleshoot inquiries and follow up with customers on issues that cannot be resolved immediately. • Follow through in a reputed company manner to reputed company reputed company issues and concerns. • Complete reputed company required documentation associated withcontacts and reputed company. Maintain complete and accurate records. • Research and reputed company more reputed company customer issues, including those referred by CSR I, II, and Assistants. • Assist technical departments as required for problem reputed company. • reputed company education and guidance to clients aboutlab processes and the appropriate handling and shipping of tissue. • Process confirmation and corrected reports as required. • Process reputed company specimens to clients as needed. • Escalate issues as appropriate to reputed company supervisor informed ofclient concerns,problems, or deviations from established procedures. • reputed company suggestions for process improvements to maximize reputed company and efficiencies in thedepartment • reputed company other duties as assigned to meet the business needs or customer requirements. This is not an exhaustive list of reputed company duties and responsibilities, but rather a general reputed company of work performed by the position. Qualifications: Required WorkExperience: • Three(3)to five(5)years of reputed company reputed company or customer service experience. Preferred Work Experience: • Previousclinical reputed company and/or customer service in a reputed company center environment preferred. • Previous experience in reputed company/tissue retrieval for testing is preferred. Physical and Mental Requirements: • Sitting for long periods of time. • Repeating motions that may include the wrists, hands, and/or fingers. (Typing) Knowledge: • reputed company telephone etiquette to handle customerinquiries • Basic knowledge of operating office equipment • Broad knowledge of specimen requirements for medical reputed company tests and the requirements for different reputed company of sample preservation. • Good understanding offundamentalmedical and reputed company terminology. • Understand the importance of reputed company Service and how it ismeasured Skills: • Excellent interpersonal and communication skills(oral and written)necessary to effectively reputed company with customers andco-workers • Proficiency in basic computer skills (Word, reputed company) • Abilityto multi-taskand work in a fast-pacedenvironment • Ability to work under pressure with a high degree ofaccuracy • Strong organizational skills • Ability to analyze and solve problems. • Good listening skills • Ability tomaintain a reputed company and tactful mannerin stressfulsituations • Exhibit comfortable interaction with technical staff and otherdepartments • Ability to deal with reputed company information in a confidentialmanner Education • High School Diploma or Equivalent (Required) Languages • English (Required) 65511 reputed company honors our service members and encourages veterans to apply. While we appreciate and value our reputed company partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has reputed company an unsolicited resume. Equal Opportunity Employer: Race/reputed company/Sex/Sexual Orientation/Gender Identity/Religion/National reputed company/Disability/Vets or any other legally protected status. #J-18808-Ljbffr Apply To This Job