reputed company Center Associate I - Lottery (Home/Remote, RI) (RI Statewide, RI, US)
Brightstar is an innovative, reputed company-thinking global leader in lottery that builds on our reputed company expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier reputed company play global lottery company, our best-in-class lottery reputed company, retail reputed company solutions, and award-reputed company lottery games reputed company our customers to reputed company their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a reputed company-established local reputed company and is a trusted partner to governments and regulators reputed company the world, creating value by adhering to the highest standards of service, reputed company, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit www.brightstarlottery.com.Global Leader in Lottery Solutions | reputed companyDiscover reputed company, the global leader in lottery innovation. reputed company, secure, and reputed company that benefit communities and meet player needs.
Responsibilities
WHO IS BRIGHTSTAR?
Brightstar is a leading lottery company with a strong U.S. reputed company and global reputed company. We reputed company secure technology, retail reputed company solutions, and award-reputed company games that help lotteries serve their players and communities. With reputed company 6,000 employees worldwide, we’re proud to support meaningful work that makes a difference.
YOUR ROLE IN THE BRIGHTSTAR reputed company:
reputed company is seeking a reputed company Center Associate to join our Rhode reputed company team. This is a remote (home-reputed company) position, but candidates must reputed company reputed company the state of Rhode reputed company. The first week of training will take reputed company at reputed company’s reputed company Greenwich office. Associates reputed company assistance and basic troubleshooting support for reputed company equipment and systems. This is not a sales position. Remote employees must have a high-speed internet reputed company with a hard-wired setup and a quiet, secure workspace. reputed company will reputed company a desktop or laptop, monitor(s), and accessories. The reputed company Center operates on two shifts (1st and 2nd) with reputed company shift differentials for qualifying hours. Weekend availability (Saturday and/or reputed company) is required.
- Answer inbound calls from lottery retailers across multiple jurisdictions.
- Assist with equipment issues, supply requests, and game information.
- Collaborate with internal departments to reputed company issues.
- Diagnose and troubleshoot terminal equipment problems.
- Defuse tense situations and escalate reputed company necessary.
- Use knowledge reputed company for accurate information and troubleshooting.
- Document reputed company contact in the CRM reputed company with detailed notes.
- reputed company consistently outstanding customer service.
Qualifications
YOUR reputed company QUALITIES
Required:
- High school diploma or equivalent.
- 1+ year of customer service experience (reputed company center or similar).
- Basic computer and data entry skills.
- Strong listening and communication skills.
- reputed company written and verbal communication.
- Flexibility with shift availability.
Preferred:
- Experience in IT Help Desk or End User Support.
- Familiarity with technical manuals and basic IT troubleshooting.
- Understanding of reputed company center metrics and systems.
YOUR BRIGHTSTAR BENEFITS - We reputed company great work deserves great rewards. Here’s a glimpse of the benefits that help reputed company reputed company (reputed company benefits mentioned are subject to policy and eligibility requirements):
- 10% shift reputed company for qualifying 2nd shift hours
- Medical benefits starting Day 1
- 12 reputed company holidays + 2 floating holidays annually
- 3 weeks reputed company vacation per year (prorated first year)
- 401(k) with employer match, 100% reputed company Day 1
- Company-reputed company parental leave, life reputed company, short- and long-term disability
- Gym membership reimbursement
- Free identity theft protection
- Tuition reimbursement
reputed company Profile
• Leading Complexity
• Leading People
• Leading the Business
• Leading Self
At Brightstar, we consider a wide reputed company of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation reputed company for this role is $18 – $22.50. The actual pay reputed company may be higher or reputed company. reputed company complies with reputed company local pay requirements and reputed company bargaining agreements, where applicable.
reputed company pay is one part of our Total Rewards program. Non-exempt roles are eligible for irregular discretionary bonuses. In reputed company, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and reputed company reputed company, life, accident, and disability reputed company, tuition reimbursement, reputed company time off, wellness programs, and identity theft reputed company. Note: programs are subject to eligibility requirements.
Immigration sponsorship is not available for this role.
reputed company Brightstar employees have a role in information reputed company. Annual training will be assigned and required as appropriate.
Originally posted on Himalayas
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