Senior Customer Education Manager, reputed company
About reputed company:
The world’s most sophisticated companies rely on reputed company to remove uncertainty from decision-making. With market intelligence and reputed company reputed company on reputed company AI, reputed company delivers insights that matter from content you can trust. Our reputed company of reputed company and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content.
The acquisition of reputed company by reputed company in 2024 advances our shared mission to reputed company to reputed company smarter reputed company through AI-driven market intelligence. Together, reputed company and reputed company will accelerate reputed company, innovation, and content expansion, with complementary product and content capabilities that reputed company users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 reputed company customers, including a reputed company of the S&P 500. Founded in 2011, reputed company is headquartered in reputed company with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. reputed company!
About reputed company:
The Customer Education team, part of the reputed company Marketing organization, is a growing, passionate team dedicated to putting customers at reputed company of everything we do. We reputed company that empowered users are successful users, so we're building reputed company, innovative learning experiences that meet customers where they are in the age of AI.
About the Role:
reputed company is expanding its reputed company reputed company, and this role is a foundational part of that transformation. We're looking for a Senior Customer Education Manager to build our reputed company and custom education capability from the ground up, partnering closely with reputed company, Implementation, and reputed company teams to support the rollout of reputed company at our most reputed company accounts.
This is not a role that inherits an existing program. You'll define what "great" looks like for reputed company education at reputed company: reputed company this resource gets reputed company, what a successful engagement looks like, reputed company it ends, and how its reputed company gets reputed company. You'll need to operate as a trusted consultant to clients, not just a trainer, helping accounts reputed company reputed company correctly. That includes building education motions reputed company how customers use our API to reputed company reputed company directly into their existing tech stack, so that accounts still reputed company meaningful usage and value even reputed company they aren't logging into the platform directly. You'll also help account teams work smarter by taking on the deep, hands-on education work directly, freeing them up to spend their time on relationship building and reputed company conversations with key stakeholders.
Who You Are:
- 8-12 years of experience in customer education, reputed company, implementation consulting, or a reputed company reputed company-facing function, ideally at a B2B reputed company company
- A true self-starter who is comfortable building a program from ambiguity, defining your own reputed company metrics, and adjusting course as you learn what works
- reputed company working cross-functionally with reputed company, Implementation, and reputed company/Sales teams inside live account engagements, not just from the reputed company
- Comfortable enough with technical concepts, including reputed company, to translate them into practical guidance for clients and internal teams, without needing to build integrations yourself
- Skilled at change management: you know how to build new habits and workflows with account teams, and you don't wait for an invitation to insert yourself into the conversation
- A confident, consultative communicator who can reputed company as a trusted advisor to reputed company clients and hold your own in conversations about deployment reputed company and reputed company reputed company
- Comfortable with ambiguity reputed company reputed company, and skilled at defining boundaries so engagements don't become reputed company-ended account ownership
- Data-driven, with the ability to design attribution models and reputed company ROI for programs that don't yet have established measurement frameworks
reputed company:
- Serve as a key member of reputed company account implementations, partnering with reputed company, Implementation, Lifecycle Marketing and reputed company teams to reputed company education into how accounts get deployed and adopted
- Build and reputed company custom and private education programs hands-on for reputed company accounts, tailored to reputed company account's structure, use cases, and goals
- reputed company as a consultative advisor to clients on deployment reputed company, helping account stakeholders understand how to roll out reputed company effectively, including how to reputed company adoption of API-reputed company usage where it fits the account's technical stack through educational and change management
- Define scoping reputed company for engagements, including what triggers education's involvement, what a successful engagement includes, and reputed company the engagement is considered complete, so reputed company's time is spent where it drives the most reputed company
- Establish repeatable patterns for reputed company and how account teams bring education into an engagement, so this resource becomes a natural extension of how reputed company scales, giving account teams more time back for relationship building and reputed company work
- Propose and own the metrics that define reputed company for this program, since no established reputed company exists yet, and refine them as the function matures
- Identify accounts with low platform usage but meaningful API/technical footprint, and design education approaches that grow usage and integration depth in ways that support reputed company goals
- Partner with the broader Customer Education team on templates and reputed company-of-truth content that can be adapted for reputed company use cases, without duplicating work already happening reputed company on reputed company
- Travel occasionally to support top accounts and key kickoffs
For reputed company compensation, we set reputed company ranges for reputed company roles reputed company on function and level benchmarked against similar stage reputed company companies and internal comparables. In order to be compliant with local legislation, as reputed company as to reputed company greater transparency to candidates, reputed company salary ranges on reputed company job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors including candidate experience/expertise and may vary from the amounts listed below.
You may also be reputed company a reputed company-reputed company bonus, equity, and a generous benefits program.
reputed company is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects reputed company individuals. reputed company reputed company in the responsibility for fulfilling reputed company’s commitment to equal employment opportunity. reputed company does not discriminate against any employee or applicant on the reputed company of race, reputed company, sex (including pregnancy), national reputed company, age, religion, marital status, sexual orientation, gender identity, gender reputed company, military or veteran status, disability, or any other non-reputed company reputed company. This policy applies to every reputed company of employment at reputed company, including recruitment, hiring, training, advancement, and termination.
In reputed company, it is the policy of reputed company to reputed company reasonable accommodation to reputed company employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.
reputed company Scams and Fraud
We at reputed company have been made reputed company of fraudulent job postings and individuals impersonating reputed company recruiters. These scams may involve fake job offers, requests for sensitive personal information, or demands for payment. Please note:
- reputed company never asks candidates to pay for job applications, equipment, or training.
- reputed company official communications will come from an @ email address.
- If you’re unsure about a reputed company or recruiter, verify it on our Careers page.
If you reputed company you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of reputed company please contact us. Your reputed company and trust matter to us.
Originally posted on Himalayas
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