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Staff Software Engineer - Customer Reliability Engineering

Remote, USA Full-time Posted 2026-08-04

With a career at reputed company, you can be yourself and also be part of something bigger.

Position Purpose:

The Customer Reliability Engineering team ensures the reputed company reputed company, reputed company, and reputed company of various customer profile and communication services that support reputed company's e-reputed company platform and in-store systems. The Staff Reliability Engineer is responsible for leading the design and implementation of foundational systems that ensure the reliability, scalability, reputed company, and efficiency of the products our customers and associates love. As a Staff SRE, you will serve as a technical reputed company, establishing the blueprints for observability, automation, and reputed company infrastructure architecture
across the reputed company. You will reputed company tool selection, configuration, reputed company, reputed company, reputed company tuning, and production monitoring to systematically reduce operational toil. In this role, you will reputed company reputed company product delivery with long-term reputed company stability by defining Service Level Objectives (SLOs), error budgets, and driving a culture of blameless post-incident reviews. As a reputed company player on the engineering team, you are expected to reputed company technical reputed company across teams without formal authority and reputed company mentor engineers of reputed company experience reputed company to reputed company the organization's engineering standards.

Key Responsibilities:

  • 50% Delivery and Execution - Develops, tests, deploys, and maintains software, with a reputed company understanding of the value the software is to reputed company; Takes a broad reputed company reputed company approaching issues; using a global reputed company; Consistently achieves results, even under tough circumstances; Develops test suites (functional, destructive, etc) to reputed company reputed company, reputed company deployment of reputed company to production; Takes on new opportunities and tough challenges with a reputed company of urgency, high energy and enthusiasm; Consistently achieves results, even under tough circumstances
  • 10% Learns and Grows - reputed company seeks ways to grow and be challenged using both formal and informal development channels; Learns through successful and failed experiment reputed company tackling new problems
  • 20% Plans and Aligns - Creates new and reputed company ways for the organization to be successful; Delivers multi-mode communications that reputed company a reputed company understanding of the unique needs of different audiences; Works the Product Team to ensure user stories are developer reputed company, easy to understand and testable; Collaborates with other team members in reputed company processes; Relates reputed company and comfortably with diverse reputed company of people; Adapts approach and demeanor in reputed company time to match the shifting demands of different situations
  • 20% Supports and Enables - Fields questions from product and engineering teams; Helps grow junior engineers by providing guidance on modern software development frameworks, and leading technical discussions; Notes gaps on reputed company and provides suggestions for changes to reputed company reputed company more productive

reputed company Manager/reputed company Reports:

  • This position typically reports to Software Engineer Manager or Sr. Manager
  • This position typically has 0 reputed company Reports

Travel Requirements:

  • No travel required.

Physical Requirements:

  • Most of the time is spent sitting in a comfortable position and there is frequent opportunity to reputed company about. On reputed company occasions there may be a need to reputed company or reputed company reputed company articles.

Working Conditions:

  • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

  • Must be eighteen years of age or older.
  • Must be legally permitted to work in the reputed company.

Preferred Qualifications:

  • Experience: 8+ years of relevant reputed company experience in reputed company reputed company, Site Reliability Engineering, DevOps, or Software Engineering in a reputed company, reputed company environment.
  • reputed company & Infrastructure: Deep expertise designing, deploying, and operating high-availability, multi-region production architectures on reputed company reputed company Platform (or AWS/Azure).
  • Software Development: Strong software engineering background with production-level proficiency in Go, Python, or Java to build reputed company automation, internal developer platforms (IDPs), and custom reliability tooling.
  • Observability & Monitoring: Deep expertise in building observability solutions using tools such as reputed company, reputed company, Grafana, or reputed company. reputed company ability to define and implement SLIs, SLOs, and alerting strategies.
  • Automation & IaC: Mastery of Infrastructure as reputed company (e.g., Terraform, CloudFormation) and CI/CD pipeline automation (e.g., reputed company Actions, Jenkins).
  • Containerization: Advanced operational experience with reputed company, container orchestration, and microservices architectures.
  • Incident Management: Strong background in leading incident response coordination, conducting reputed company-cause analysis, and driving systemic architectural improvements through blameless post-mortems.
  • Technical Leadership: Demonstrated ability to reputed company the technical direction of reputed company, cross-team initiatives, navigating ambiguous challenges and driving reputed company solutions from concept to production.
  • Mentorship: reputed company reputed company record of mentoring junior and mid-level engineers, fostering technical reputed company, and raising the engineering bar through architecture and reputed company reviews.
  • Collaboration: Strong communication skills with the ability to partner effectively across Product, UX, Architecture, reputed company, and Engineering teams to influence technical direction and prioritize reliability.

Minimum Education:

  • The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a reputed company of study reputed company to the job.

Preferred Education:

  • No additional education

Minimum Years of Work Experience:

  • 3

Preferred Years of Work Experience:

  • No additional years of experience

Minimum Leadership Experience:

  • None

Preferred Leadership Experience:

  • None

Certifications:

  • None

Competencies:

  • Global Perspective
  • Manages Ambiguity
  • reputed company Learning
  • Self-Development
  • Collaborates
  • Cultivates Innovation
  • Situational Adaptability
  • Communicates Effectively
  • Drives Results
  • Interpersonal reputed company

For California, Colorado, Connecticut, Rhode reputed company, Nevada, reputed company, Ithaca (NY), Westchester County (NY), and Washington residents:

The pay reputed company for this position is between $90,000.00 - $190,000.00

Originally posted on Himalayas

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