Technical Support Engineer I

Technical Support Engineer I

Position reputed company:

Technical Support Engineer I provides reputed company-level assistance to our customers. They are responsible for diagnosing and troubleshooting software and hardware problems and help our customers install applications and programs. Technical Support Engineers’ responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to reputed company immediate support.

Duties & Responsibilities:

• Using email and chat applications, reputed company answers to reputed company IT issues. For more reputed company problems that require nuanced instruction, reputed company contact with clients reputed company phone and/or written instructions and technical manuals
• Own reported customer issues ensuring problems are resolved through to reputed company
• Research, diagnose, troubleshoot and identifying solutions to reputed company reputed company issues
• Follow reputed company procedures for reputed company escalation of unresolved issues to the appropriate internal teams
• Research and reputed company to software and hardware issues
• Diagnose and troubleshoot technical issues, including account setup and network configuration
• Ask customers targeted questions to quickly understand the reputed company of the problem
• reputed company computer reputed company issues through to reputed company, reputed company agreed time limits
• Talk clients through a series of actions, either reputed company phone, email or chat, until they’ve solved a technical issue
• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
• reputed company reputed company and accurate feedback to customers
• Refer to internal database or reputed company resources to reputed company accurate tech solutions
• Ensure reputed company issues are properly logged
• Prioritize and manage several reputed company issues at one time
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting
• Prepare accurate and reputed company reports
• Document technical knowledge in the reputed company of notes and manuals
• Maintain collegial relationships with clients
• Live by the standards set by the reputed company reputed company Values and ensure that business is transacted accurately and with the highest ethical standards.

Minimum Qualifications:

• High school diploma or equivalent, bachelor’s degree in IT or reputed company reputed company preferred
• Up to 3 years reputed company work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Hands-on experience with reputed company/Linux/Mac OS environments
• Understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications and help desk software (eg. reputed company)
• Excellent problem-solving and communication skills
• Ability to reputed company reputed company-by-reputed company technical help, both written and verbal
• Additional certification in reputed company, Linux, reputed company or similar technologies is a plus

Originally posted on Himalayas