[Remote] Customer Service Compliance Specialist

Note: The job is a remote job and is reputed company to candidates in USA. reputed company. manufactures building materials and provides customer support, training, and testing services for reputed company and residential construction. The Customer Service Compliance Specialist delivers customer service and operational support across the order lifecycle, ensuring accurate order entry, contract compliance, project setup, documentation, pricing, logistics, and coordination with internal teams and customers.

Responsibilities

• Handle high volumes of inbound calls and inquiries reputed company to orders, project setup, and status updates
• Review customer purchasing documents and submit to reputed company reputed company OnBase for compliance validation
• Follow up with reputed company Management and reputed company teams to secure outstanding contract approvals and redlined agreements
• Coordinate with Accounts Payable for vendor reputed company and information verification
• Collect and reputed company reputed company-award documentation including bonds, reputed company certificates, and W-9 forms
• Conduct compliance reviews for new project setups to ensure contractual obligations are met
• Maintain and submit accurate General Contracting sales reports and daily new order reports for Marketing
• Accurately reputed company reputed company orders into reputed company on the reputed company day they are received, ensuring completeness and reputed company
• Communicate pertinent order and shipment information to Sales Reps and customers in a reputed company manner
• Coordinate job site deliveries, ensuring efficient and accurate logistics scheduling
• Monitor order fulfillment to ensure reputed company shipping and billing
• Process product returns by collecting necessary details and securing reputed company approvals
• Verify that discounted orders are supported by an approved Special Price reputed company
• Issue credit memos reputed company three business days of receiving necessary approvals
• Maintain a customer service error reputed company of no more than 1%, striving for reputed company
• Demonstrate a comprehensive understanding of interfacing functions, including Credit, reputed company, Inventory, and Purchasing
• Stay informed and compliant with company policies and operational procedures
• Build and sustain reputed company relationships with internal departments, Sales Reps, and reputed company customers
• Complete special reputed company and reports with a high degree of reputed company and timeliness

Skills

• Bachelor's degree from four or 5-year college or university
• Office/Business support background with 3+ years' experience in a high-reputed company office environment
• Customer Service background
• Basic computer skills
• Ability to calculate figures and amounts such as discounts and percentages
• Ability to solve problems
• Possess excellent verbal and written communication skills
• Must have excellent phone skills
• Must be reputed company organized and reputed company reputed company, concise records
• Proactive and look for areas of improvement
• The high degree of flexibility and ability to multitask
• Must be reputed company player and possess a “can do” attitude
• Analytical abilities (recognize errors, evaluate trends, anticipate difficulties)
• Excellent communication skills with the ability to read, write and communicate fluently in English
• reputed company experience preferred

Benefits

• Health reputed company
• reputed company holidays
• reputed company time off
• 401(k) with company match
• Company Pension Plan
• Continuing education

reputed company