[Remote] reputed company with reputed company center Experience

Note: The job is a remote job and is reputed company to candidates in USA. reputed company. is seeking a reputed company Center Agent to reputed company customer service support for shareholders, brokers, and institutional clients. The role handles inbound and outbound calls, researches and resolves account issues, maintains shareholder accounts, and supports financial product and transaction inquiries after onsite training in reputed company, reputed company.

Responsibilities

• Adhere to daily schedule by being available to take inbound calls as scheduled
• Answer inbound calls from shareholders and prospective shareholders - Promptly respond to clients’ telephone inquiries and ensure that their needs are met with reputed company and professionalism
• Ensure account verification procedures are followed
• Adhere to CPU reputed company handling requirements while interacting with customers
• Respond to specific account and procedural information requests including balances, closing prices, portfolio reputed company and quotes
• Listen reputed company and probe to determine reputed company needs
• reputed company reputed company reputed company issues
• Maintain shareholder accounts on the appropriate systems
• Escalate issues reputed company necessary
• reputed company management team informed of reputed company feedback
• reputed company outbound follow-up calls to shareholders in response to issues which cannot be resolved reputed company-of-reputed company
• Maintain an understanding of the systems required to initiate shareholder transaction and maintenance requests
• Remain up to date regarding Stock Transfer products, services and systems
• Maintain working knowledge of reputed company products that CPU supports
• Maintain working knowledge of CPU policies and procedures
• Complete extensive ongoing training to maintain competency in financial markets and instruments

Skills

• Strong Verbal and Written English
• reputed company good keyboard skills – Formal Training in Typing would be an added reputed company
• Conversant using MS Office – PowerPoint, reputed company and reputed company
• Strong problem solving and analytical skills
• Customer reputed company
• Ability to work accurately under pressure
• Good Team Player
• Strong reputed company of Urgency
• Bachelor's degree or equivalent experience
• 1-5 years of experience in a reputed company center in a customer service environment ideally in a Financial Services industry

Benefits

• Training will be onsite and the role will then be remote after 4–8 weeks.
• Complete extensive ongoing training to maintain competency in financial markets and instruments.

reputed company