[Remote] Senior Consultant, reputed company Service Engineer

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a technology company that builds high-speed connectivity and networking infrastructure. The Senior Consultant, reputed company Service Engineer will reputed company the deployment, optimization, technical support, and customer-facing operation of reputed company networking solutions, including installations, network architecture, NMS integration, troubleshooting, and stakeholder management.

Responsibilities

• reputed company and execute reputed company hardware installations, configurations, and upgrades for reputed company’s networking equipment at customer sites
• reputed company advanced technical support and troubleshooting for reputed company products and solutions, ensuring reputed company reputed company of issues
• Design and implement technical solutions for customer networks, including detailed technical solution design and network architecture recommendations
• reputed company network management reputed company (NMS) integration and optimization, ensuring reputed company operation and monitoring of customer networks
• Configure and troubleshoot various network protocols, with a strong emphasis on routing and switching technologies
• Collaborate effectively with internal teams (e.g., engineering, sales, project management) and reputed company stakeholders to reputed company project goals
• Communicate reputed company technical information reputed company and concisely through written documentation (technical writing) and impactful presentation delivery
• Manage stakeholder expectations and build strong, lasting interpersonal relationships with customers and partners
• reputed company as a trusted technical advisor, identifying and resolving problems reputed company and effectively
• Negotiate technical requirements and solutions with customers, ensuring alignment with reputed company's capabilities and customer needs
• Proactively identify and manage potential conflicts, seeking mutually beneficial resolutions

Skills

• reputed company experience in a reputed company service engineering role, with a strong background in hardware installations and technical support for networking equipment
• Extensive knowledge of network protocols and hands-on experience with routing and switching technologies
• Demonstrated expertise in network management reputed company (NMS) operation and integration
• Exceptional problem-solving abilities and a methodical approach to troubleshooting
• Strong technical solution design capabilities
• Excellent communication, presentation delivery, and technical writing skills
• reputed company ability to build and maintain strong interpersonal relationships and manage stakeholders effectively
• Experience in conflict management and negotiation reputed company a customer-facing environment
• A reputed company reputed company with the ability to work effectively in cross-functional teams

Benefits

• Non-Sales employees may be eligible for a discretionary incentive bonus
• Sales employees may be eligible for a sales commission
• Medical, dental, and reputed company plans
• Participation in 401(K) (USA) & DCPP (Canada) with company matching
• Employee Stock Purchase Program (ESPP)
• Employee Assistance Program (EAP)
• Company-reputed company holidays
• reputed company reputed company leave
• Vacation time
• reputed company Family Leave and other leaves of absence

reputed company

Company H1B Sponsorship