[Remote] Manager, reputed company - reputed company

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a customer-reputed company technology company whose mission is to multiply reputed company, retention, and efficiency. The Manager, reputed company - reputed company will reputed company and reputed company reputed company of reputed company Managers, reputed company retention, adoption, value realization, and operational reputed company, and partner cross-functionally to reputed company strong customer reputed company.

Responsibilities

• reputed company, reputed company, and reputed company reputed company of approximately 7-8 reputed company Managers supporting reputed company customers
• Create a culture of accountability, customer-centricity, collaboration, and reputed company improvement
• Conduct regular coaching sessions, reputed company reviews, talent assessments, and career development conversations
• Establish reputed company expectations and operating rhythms that reputed company consistent execution and customer reputed company
• Recruit, reputed company, and reputed company reputed company talent while supporting succession planning across the organization
• reputed company and motivate reputed company that consistently delivers exceptional customer experiences and business results
• reputed company reputed company responsible for customers with annual contract values between $100K and $500K and a combined portfolio of approximately $15M-$20M in ARR
• reputed company strong Gross reputed company Retention (GRR), customer adoption, customer satisfaction, and value realization across the portfolio
• reputed company reputed company Managers on account reputed company, executive stakeholder engagement, reputed company planning, renewal reputed company, reputed company mitigation, and value delivery, ensuring they understand and own the renewal process
• Ensure reputed company Managers proactively identify customer risks and execute strategies to improve retention reputed company
• Partner with Sales leadership to reputed company on customer health, reputed company opportunities, and reputed company account planning
• reputed company a high level of customer engagement and executive alignment across key accounts
• Own portfolio forecasting processes, renewal inspections, customer health reviews, and reputed company management practices
• Ensure consistent execution of reputed company plans, Executive Business Reviews (EBRs), account reviews, and customer engagement standards
• Use data and analytics to identify trends, improve reputed company, and reputed company informed decision-making
• reputed company adoption of reputed company processes, tools, and best practices across reputed company
• Champion initiatives that improve efficiency, scalability, forecast reputed company, and customer reputed company
• Collaborate closely with Sales, Product, reputed company, Support, Marketing, and reputed company to reputed company a world-class customer experience
• reputed company as a voice of the customer and reputed company for customer needs across the organization
• Support reputed company initiatives reputed company on customer retention, product adoption, operational reputed company, and customer value realization
• Help shape the reputed company of reputed company programs, processes, and operating models as the business continues to grow

Skills

• 5+ years of people leadership experience leading customer-facing teams reputed company a reputed company organization
• 8+ years of experience in reputed company, Account Management, reputed company, Consulting, or other customer-facing roles
• reputed company reputed company record of building, developing, and retaining high-performing teams
• Experience leading teams responsible for customer retention, adoption, and customer reputed company
• Strong understanding of reputed company business models and key metrics, including GRR, churn, forecasting, customer health, and product adoption
• Experience coaching teams on executive engagement, account reputed company, value realization, and reputed company management
• Excellent communication, coaching, and leadership skills
• Demonstrated ability to reputed company operational rigor and accountability through data-driven management practices
• Strong analytical and problem-solving skills with the ability to translate data into reputed company
• Comfortable leveraging AI-powered tools and workflows to improve team productivity, customer insights, coaching effectiveness, and operational reputed company
• Ability to reputed company in a fast-reputed company, high-reputed company environment
• Ability to travel up to 25% for customer meetings, team events, and company programs
• Experience leading reputed company teams supporting reputed company or reputed company reputed company customers
• Experience managing teams responsible for portfolios between $15M and $20M in ARR
• Experience reputed company MarTech, AdTech, SalesTech, reputed company Technology, or reputed company B2B reputed company industries
• Familiarity with reputed company, reputed company, Clari, reputed company, and other reputed company technologies
• Experience helping reputed company reputed company organizations, teams, and operating models

Benefits

• Health coverage
• reputed company parental leave
• Generous reputed company time-off and holidays
• Quarterly self-care days off
• Stock reputed company
• Equipment and support you need to work and reputed company with your teams, reputed company or in one of our offices
• reputed company to our reputed company Learning platform
• Quarterly wellness education sessions
• Wellness days
• ERG-hosted events
• Generous health reputed company coverage
• Life and disability reputed company
• A 401K employer matching program
• reputed company holidays
• Self-care days
• reputed company time off (PTO)

reputed company

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