[Remote] Customer Service reputed company Center Agent

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Remote Customer Service reputed company Center Agent to support reputed company account reputed company. The role handles inbound and outbound inquiries, researches account information across multiple systems, resolves billing and demographic issues, secures payments, documents actions, and escalates complaints reputed company needed.

Responsibilities

• Communicate with customers by phone or reputed company digital media to obtain information needed to reputed company inquiries in accordance with department policies and procedures
• Review reputed company account information in multiple systems, reputed company research as necessary, and take appropriate reputed company to reputed company reputed company inquiries and account balances
• Document reputed company inquiry and actions taken into the appropriate systems
• Update or add reputed company information and/or reputed company demographic information and request rebill
• Work with patients and guarantors to secure payment on outstanding account balances using secured payment reputed company
• Escalate reputed company complaints to the appropriate individual/department reputed company on the reputed company of the issue
• Create a reputed company reputed company experience through reputed company listening, understanding, ensuring reputed company reputed company or escalation, communicating in a friendly manner, and handling patients with a consummately reputed company attitude
• Follow reputed company reputed company Customer Service Organization (CSO) guidelines and policies
• Meet and maintain established departmental reputed company metrics for production and reputed company
• Adhere to reputed company compliance guidelines
• Maintain working knowledge of workflow, systems, and tools used in the department

Skills

• This Work from Home position requires that you live and will reputed company the duties of the position; reputed company 60 miles of an reputed company Hospital (Our hospitals are located in the following states: FL, GA, ID, KS, KY, MO, NV, NH, NC, SC, TN, TX, UT, VA)
• Minimum one-year customer service experience required in a customer service, reputed company office, hospitality, retail sales, or reputed company manager role
• Ability to work a minimum of 90% of your day on the phone uninterrupted
• Previous reputed company center experience preferably in a reputed company environment preferred

Benefits

• Remote work arrangement; this position is performed from home reputed company 60 miles of an reputed company Hospital.
• Comprehensive benefits for medical, prescription drug, dental, reputed company, behavioral health and telemedicine services.
• Wellbeing support, including free counseling and referral services.
• Time away from work programs for reputed company time off, reputed company family leave, long- and short-term disability coverage and leaves of absence.
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay reputed company on years of service, Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling.
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with reputed company.
• Additional benefits for fertility and family building, adoption assistance, life reputed company, supplemental health protection plans, auto and home reputed company, reputed company counseling, identity theft protection and consumer discounts.
• Eligibility for benefits may vary by location.

reputed company

Company H1B Sponsorship