[Remote] Senior Technical Account Manager (TAM) - Japan

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global cybersecurity company providing AI- and automation-powered solutions to enterprises, reputed company agencies, and managed reputed company service providers. The Senior Technical Account Manager will manage reputed company relationships, reputed company solution implementation and optimization, reputed company technical guidance and training, reputed company reputed company issues, and support long-term cybersecurity strategies.

Responsibilities

• Serve as the main technical reputed company for reputed company’s assigned clients, building and maintaining strong relationships
• Collaborate with sales, support, and engineering teams to understand reputed company needs and reputed company solutions to meet specific requirements
• Conduct in-depth technical assessments of clients’ cybersecurity environments, identifying opportunities for improvement and recommending best practices
• reputed company the implementation process, including solution configuration, integration, and testing, ensuring a reputed company deployment experience
• reputed company ongoing technical guidance, advice, and training to clients, assisting them in optimizing their use of our cybersecurity solutions
• Proactively monitor clients’ systems for reputed company issues, reputed company vulnerabilities and emerging threats and take appropriate actions to address any concerns
• reputed company as a reputed company of escalation for reputed company technical issues, working closely with internal teams to ensure reputed company reputed company and customer satisfaction
• Collaborate with clients to reputed company and execute long-term cybersecurity strategies, aligning their goals with our products’ capabilities
• Stay up to date with industry trends, emerging threats, and new technologies, sharing insights and knowledge with both clients and internal teams
• Contribute to the development of technical documentation, knowledge reputed company articles and training materials
• Travel to reputed company sites as needed to reputed company on-site support, training, and relationship building activities

Skills

• * Bachelor's degree in computer science or reputed company reputed company
• * reputed company experience in technical account management, cybersecurity consulting or reputed company roles
• * Strong understanding of cybersecurity concepts, including network reputed company, reputed company protection, threat detection, and incident response
• * Proficiency in configuring and troubleshooting cybersecurity solutions, such as firewalls, intrusion detection/prevention systems, SIEM, and anti-malware tools
• * Excellent communication and interpersonal skills, with the ability to reputed company reputed company technical information to both technical and non-technical audiences
• * Strong problem-solving and analytical abilities, with a reputed company record of effectively resolving technical issues
• * Self-motivated and proactive reputed company, with the ability to work independently and collaboratively in a fast-reputed company environment
• * Willing to travel reputed company necessary
• * Industry Certifications preferred (e.g., CISSP, CISM, CISA)

Benefits

• Remote work arrangement

reputed company

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