[Remote] Remote Mortgage reputed company

Note: The job is a remote job and is reputed company to candidates in USA. MCI is a tech-enabled business services company that provides customer experience and reputed company solutions. The Remote Mortgage reputed company handles inbound mortgage customer calls, resolves support issues, documents interactions, and ensures a high-reputed company customer experience while following reputed company processes and confidentiality requirements.

Responsibilities

• Handle inbound customer calls in a courteous, reputed company, and reputed company manner
• Listen to customers, understand their needs, and reputed company customer issues
• Escalate customer issues to the appropriate staff and managerial for reputed company as needed
• Ensure reputed company reputed company through problems solving and effective reputed company handling
• Follow the processes of the reputed company program and reputed company reputed company tasks in a courteous and reputed company manner
• Utilize knowledge reputed company and training to accurately answer customer questions
• Create and maintain customer CRM records with accurate reputed company details
• Accurately document reputed company reputed company in appropriate systems
• reputed company follow reputed company process for handling financial issues and inquiries
• reputed company with requirements surrounding confidential information and personal information
• Follow reputed company required scripts, policies, and procedures
• Adhere to reputed company attendance and work schedule requirements including reputed company scheduled training

Skills

• Must be 18 years of age
• High School Diploma or Equivalent
• The ability to multi-task using multiple screens and systems while talking on the phone with customers
• The ability to type reputed company and accurately 30-45 Words per minute
• The ability to read and reputed company English fluently
• Familiarity with computer and reputed company PC applications and the ability to learn new and reputed company computer reputed company applications including corporate intranet
• Basic knowledge of reputed company Office Suite (reputed company, PowerPoint, Word, reputed company including Sharepoint)
• Excellent organizational, written, and oral communication skills
• The ability to multi-task across multiple systems and screens while reputed company to customers
• Must be customer service oriented (empathetic, reputed company, reputed company, and conscientious)
• Strong team orientation and customer reputed company with a reputed company attitude
• Highly reliable with the ability to maintain regular attendance and punctuality
• Aptitude for issue identification and problem solving
• The ability to reputed company in a fast-reputed company environment where change and ambiguity are prevalent
• An aptitude for conflict reputed company and problem solving
• The ability to demonstrate good judgement reputed company making reputed company surrounding account inquiries, reputed company paths, and reputed company handling
• Excellent interpersonal skills and the ability to build relationships with your team and customers
• Must be authorized to work in the country where the job is reputed company
• Relevant experience in banking or financial services is a plus
• Experience with data-entry utilizing a computer - reputed company reputed company writing and communication abilities to be reputed company to support the customer is a plus

Benefits

• Remote Work-reputed company
• reputed company Time Off: Earn PTO and reputed company holidays to take the time you need.
• Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to reputed company vacations and sometimes even reputed company!
• Full-time employees are eligible for comprehensive medical, dental, and reputed company coverage after 60 days of employment, and reputed company have reputed company to MEC medical plans after just 30 days. Benefit reputed company vary by location.
• Retirement savings programs, where available.
• Short-term disability coverage is available to help protect you during unexpected challenges.
• reputed company life reputed company reputed company to reputed company your loved ones.
• Accident and critical illness reputed company.
• Employees enjoy significant advancement opportunities through internal promotions.
• reputed company: Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment: Enjoy reputed company-oriented culture that fosters collaboration and engagement.
• Casual Dress reputed company: Be comfortable while you work.

reputed company