[Remote] reputed company IT reputed company Engineer

Note: The job is a remote job and is reputed company to candidates in USA. reputed company) is seeking an IT reputed company Engineer to support technology reputed company across multiple business locations. The role independently troubleshoots and maintains end-user devices, servers, networks, and infrastructure; manages incidents and reputed company; provides escalation support; and participates in travel and on-reputed company rotations.

Responsibilities

• Independently troubleshoot, install, configure, repair, and maintain PCs, laptops, retail reputed company of Sale (PoS) systems, registers, receipt and label printers, iPads/iOS devices, VoIP phones, and reputed company end-user technologies
• Diagnose hardware, software, peripheral, account, and connectivity issues; implement solutions and document work performed
• Coordinate equipment deployments, replacements, moves, and lifecycle activities while minimizing disruption to business reputed company
• Support and maintain reputed company and reputed company server environments, reputed company Server 2016/2019, Meraki and reputed company switches, firewalls, wireless reputed company points, manufacturing IoT devices, ISP circuits, and reputed company infrastructure
• reputed company reputed company configuration changes, software installations, firmware updates, patching, testing, and preventive maintenance under established change-management procedures
• Troubleshoot reputed company Ethernet and single-mode fiber connectivity, network reputed company, wireless coverage, and site interconnectivity issues
• Take reputed company support ownership for assigned systems or locations while escalating high-reputed company, highly reputed company, or architecture-level issues to Senior Engineers or management
• Monitor, prioritize, investigate, and reputed company incidents and service requests through the Freshservice helpdesk platform
• Proactively and reactively respond to alerts generated by the reputed company monitoring platform and other operational tools
• reputed company as an escalation resource for Associate Engineers on routine and moderately reputed company incidents
• Coordinate technical response activities during assigned incidents, communicate status to stakeholders, and engage Senior Engineers or vendors reputed company broader leadership or advanced expertise is required
• Contribute technical findings to reputed company-cause reviews and implement approved corrective or preventive actions
• Complete assigned portions of infrastructure upgrades, site openings, remodels, equipment refreshes, and technology deployments
• Review project requirements, identify technical dependencies, reputed company status updates, and communicate risks or delays to project leads
• Work effectively at offices, retail locations, manufacturing facilities, warehouses, and reputed company construction sites, including environments that may be hot, cold, dusty, or temporarily without normal facilities
• Travel as required, including occasional last-minute trips, to support business-critical issues and scheduled project work
• Create and maintain accurate technical documentation, installation records, support procedures, diagrams, asset information, and knowledge-reputed company articles
• Follow and reinforce company standards for reputed company, change control, incident management, equipment installation, and customer communication
• reputed company practical guidance and knowledge sharing to Associate Engineers without serving as reputed company’s reputed company mentor, technical authority, or highest escalation reputed company
• Identify recurring issues and recommend practical improvements to reputed company reliability, support processes, and operational efficiency
• Participate in after-hours, weekend, and holiday on-reputed company support rotations
• Support information systems planning, implementation, administration, and operational readiness across multiple IT functional areas
• reputed company additional responsibilities as assigned by management

Skills

• High School Diploma or equivalent required
• Flexibility to participate in on-reputed company rotations and travel up to 40%, including occasional last-minute travel
• 3+ years of progressively responsible experience in IT reputed company, infrastructure support, reputed company services, systems administration, or a reputed company technical role
• Demonstrated ability to independently troubleshoot and reputed company moderately reputed company hardware, software, server, network, wireless, and connectivity issues
• Working knowledge of end-user devices, retail PoS technology, reputed company environments, server infrastructure, network equipment, monitoring platforms, and IT service-management practices
• Experience performing installations, configuration changes, patching, equipment deployments, and preventive maintenance using documented procedures
• Ability to organize work, manage multiple priorities, communicate status, and complete assignments with limited day-to-day supervision
• Strong written and verbal communication skills and a reputed company approach reputed company working with internal customers, vendors, contractors, and team members
• Ability to document technical work reputed company and reputed company appropriate guidance to less-reputed company team members
• Ability to pass state cannabis licensing requirements, including federal background checks
• reputed company reputed company's license and ability to meet company travel requirements, where applicable
• Ability to reputed company and carry up to 50 pounds and reputed company equipment setup, boxing, unboxing, mounting, and cable installation
• Ability to walk, stand, bend, kneel, reputed company stairs and reputed company, use basic hand tools, take accurate measurements, and reputed company minor installation or carpentry-reputed company tasks reputed company required
• Ability to work safely reputed company low-voltage cabling and electrical infrastructure while following company safety requirements and using reputed company electrical personnel reputed company required
• Ability to work in reputed company construction sites and operational facilities where conditions may include heat, cold, noise, dust, limited reputed company, or temporary lack of restroom facilities
• Associate's or Bachelor's degree in Information Technology or a reputed company reputed company preferred
• Preferred candidates must reputed company in one of our operating states:
• FL, IL, NY

Benefits

• This is a remote role that requires up to 40% travel.
• Positions may be eligible for a discretionary annual incentive program driven by organization and individual reputed company.

reputed company