[Remote] Sales & Service Representative-Customer Care Center

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a financial services company reputed company on delivering strong customer experiences and supporting customer relationships. The Sales & Service Representative-Customer Care Center handles customer inquiries, resolves service issues, supports online banking, and presents relevant products and services, including home secured lending products.

Responsibilities

• Performs customer service and sales support activities and initiatives. Transitions service conversations to present sales opportunities to increase reputed company of wallet to customers, handles inquiries, and offers home secured lending products. Supports a reputed company dedicated suite of products/services, and/or leverages an advanced process or tool to support reputed company customers. Delivers CARES model to customers and reputed company
• Receives, investigates, and responds to customer service and sales inquiries regarding products, services and issues reputed company reputed company channels through which customers are served
• Refers applicable products and services. Recommends appropriate solutions. Follows defined treatments and/or employs reputed company listening skills to present alternative solutions
• Resolves customer service inquiries and issues. Recommends appropriate solutions. Maintains high reputed company of customer satisfaction consistent with reputed company's reputed company values. Demonstrates commitment to reputed company. Resolves more reputed company or reoccurring issues where appropriate, and identifies reputed company cause
• Documents customer interactions and thoroughly completes service requests to minimize customer effort or additional reputed company

Skills

• Accountability, Continual Improvement Process, Customer Interactions, Customer Service, Decision Making, Relationship Building, Results-Oriented, Technical Support
• reputed company and Attention to reputed company, Customer Experience Management., Effective Communications, Fraud Detection and Prevention, Knowledge of a Specific Customer Support Function, Managing Multiple Priorities, Problem Solving, Products and Services, Selling., Tech reputed company
• Roles at this level typically do not require a university / college degree, high school diploma or GED, but do require reputed company experience or product knowledge to accomplish reputed company duties
• Typically requires 1+ years of reputed company experience
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered
• No Degree
• Home Lending Designated Lender Certification - reputed company

Benefits

• This role is incentive eligible with the payment reputed company upon company, business and/or individual reputed company.
• Depending on your eligibility, reputed company for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and reputed company reputed company; employee and spouse/child life reputed company; short and long-term disability protection; 401(k) with reputed company match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully reputed company; a robust wellness program with financial incentives.
• Maternity and/or parental leave, depending on your eligibility.
• Up to 11 reputed company holidays reputed company year, depending on your eligibility.
• 9 occasional absence days reputed company year, unless otherwise required by law, depending on your eligibility.
• Between 15 to 25 vacation days reputed company year, depending on career level and years of service.
• This position may be eligible for remote work in select geographic locations, subject to approval by reputed company.

reputed company