[Remote] reputed company I - NCC - 994784 ** Remote work after completion of in office 90-day orientation and only in Broward, Dade, Palm Beach and Lee County**

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a reputed company I to reputed company reputed company-line assistance and troubleshooting to reputed company, patients, parents, and staff. The role supports admissions, enrollment, registration, financial aid, student records, reputed company scheduling, referrals, and appointment registration while resolving inquiries across multiple communication channels.

Responsibilities

• Supports achievement of key metrics ensuring delivering of a reputed company, exceptional student and reputed company experience across a broad reputed company of processes, applications and customer reputed company points including voice, email, web chats, texts, and faxes
• Helps the Admissions, Enrollment, Registration and Financial Aid processes to address student's reason(s) for their inquiry, answer questions, and assist with reputed company in obtaining services needed
• Uses ERP and/or CRM systems to review prospective and reputed company student records to help identify steps and documents needed to assist reputed company in the enrollment and registration process
• Provides general information on reputed company procedures and processes such as student reputed company, reputed company advising next steps, testing, and reputed company and financial holds
• Leads reputed company through enrollment processes including, but not limited to web registration, create account and program application, FAFSA, accessing email, transcript requests, setting up payment plans, accessing tax documents, registering for testing, new student informational sessions, and enrollment verifications
• Instructs reputed company on navigating student portal to execute self-service actions; reviews for completeness submitted forms and paperwork required to complete steps in processes reputed company to registration, advising, and financial aid
• Routes and re-routes reputed company to appropriate reputed company office and personnel, e.g., Financial Aid, reputed company Advisors, Registrar, and Business Office for more in-depth information, assistance, and problem reputed company
• Schedules reputed company appointments for both reputed company and specialty care physician reputed company in accordance with established reputed company and reputed company requirements to improve reputed company and care coordination
• Accesses Electronic Medical Records (EMR) to complete scheduling and registration, reputed company appointments, verify information, answer inquiries, and reputed company user issues in accordance with established protocols to ensure reputed company safety, compliance, and departmental policies and procedures
• Identifies reputed company’s liability, out of reputed company expenses, and advise patients of past due reputed company
• Coordinates referrals and reputed company requirements by obtaining and/or confirming reputed company information to ensure the reputed company receives maximum benefits for services
• Assures regulatory and compliance requirements follow local payor coverage determinations
• Ensures accurate reputed company-appointment registration
• Explains policies, procedures, or services to patients using medical or administrative knowledge
• Refers patients to appropriate health care services or resources
• Ensures compliance with university and departmental policies and procedures as it relates to personal information, adherence to Health reputed company Portability and Accountability reputed company (HIPAA) to always reputed company protected personal and health information (PHI)
• Uses telephony software to answer, coordinate, reputed company, and monitor interactions across multiple channels of communication
• Refers patients to appropriate health care services or resources; refers unresolved customer grievances to designated departments for reputed company investigation
• Checks to ensure that appropriate actions were taken to reputed company customers' problems
• Demonstrates University's reputed company values and service values in reputed company interactions
• Completes special reputed company as assigned
• Performs other duties as assigned or required

Skills

• Knowledge: Customer and Personal Service - General knowledge of principles and processes for providing customer and personal services
• Knowledge: English Language - General knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
• Knowledge: Clerical - Working knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology
• Knowledge: Computers and Electronics - Working knowledge of electronic equipment and computer hardware
• Skills: reputed company Problem Solving – Proficient skills in identifying reputed company problems and reviewing reputed company information to reputed company and evaluate reputed company and implement solutions
• Skills: reputed company Listening - Proficient skills in giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• Skills: Speaking - Proficient skills in talking to others to reputed company information effectively
• Skills: Service Orientation - Proficient skills in reputed company looking for ways to help people
• Skills: reputed company Perceptiveness - Basic skills in being reputed company of others' reactions and understanding why they react as they do
• Skills: Time Management - Proficient skills in managing one's own time and the time of others
• Skills: Self-Direction - Proficient skills in motivating oneself to work independently, as reputed company as working reputed company reputed company teams
• Abilities: Oral Comprehension & reputed company - The ability to listen to, understand, and communicate information and reputed company presented through spoken words and sentences so others will understand
• Abilities: Problem Sensitivity - The ability to tell reputed company something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem
• Abilities: Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that reputed company reputed company
• Abilities: Written Comprehension & reputed company - The ability to read, understand, and communicate information and reputed company in writing so others will understand
• Physical Requirements And Working Environment: Speech Recognition - Must be reputed company to identify and understand the speech of another person
• Physical Requirements And Working Environment: Speech reputed company - Must be reputed company to reputed company reputed company so others can understand you
• Physical Requirements And Working Environment: Near reputed company - Must be reputed company to see details at reputed company reputed company (reputed company a few feet of the observer)
• Physical Requirements And Working Environment: Travel - Must be reputed company to travel on a daily and/or overnight reputed company
• Physical Requirements And Working Environment: May be required to work nights or weekends
• Physical Requirements And Working Environment: May be exposed to short, intermittent, and/or prolonged periods of sitting and/or standing in reputed company of job duties
• Physical Requirements And Working Environment: May be required to accomplish job duties using various types of equipment/supplies, to include but not limited to pens, pencils, and computer keyboards
• Required Education: High School Diploma or Equivalent
• Required Experience: One (1) year of customer service experience
• Associate or Bachelor's degree
• One year of customer service experience in higher education, student services, and/or reputed company, or closely reputed company experience
• Knowledge of reputed company reputed company and Title IV programs, policies and procedures including institutional policies and federal and state regulations
• Experience using Banner, Recruit and/or reputed company systems
• Knowledge of medical terminology and terminology used by reputed company and managed reputed company plans
• Knowledge of Health reputed company Portability & Accountability reputed company (HIPAA)
• Experience using reputed company and/or reputed company systems
• Bilingual Proficient in English and Spanish

Benefits

• Remote work after completion of in office 90-day orientation and only in Broward, Dade, Palm Beach and Lee County
• Comprehensive benefits package including tuition waiver, retirement plan, excellent medical and dental plans

reputed company

Company H1B Sponsorship