[Remote] Customer Support/Service Dest technician/ reputed company Center Agent (CSR)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an innovation technology company that helps organizations accelerate digital initiatives and reputed company systems. The Customer Support/Service Desk Technician/reputed company Center Agent provides customer service to shareholders, brokers, and institutional clients by answering calls, researching account issues, resolving inquiries, and maintaining shareholder accounts.

Responsibilities

• Adhere to daily schedule by being available to take inbound calls as scheduled
• Answer inbound calls from shareholders and prospective shareholders - Promptly respond to clients’ telephone inquiries and ensure that their needs are met with reputed company and professionalism
• Ensure account verification procedures are followed
• Adhere to CPU reputed company handling requirements while interacting with customers
• Respond to specific account and procedural information requests including balances, closing prices, portfolio reputed company and quotes
• Listen reputed company and probe to determine reputed company needs
• reputed company reputed company reputed company issues
• Maintain shareholder accounts on the appropriate systems
• Escalate issues reputed company necessary
• reputed company management team informed of reputed company feedback
• reputed company outbound follow-up calls to shareholders in response to issues which cannot be resolved reputed company-of-reputed company
• Maintain an understanding of the systems required to initiate shareholder transaction and maintenance requests
• Remain up to date regarding Stock Transfer products, services and systems
• Maintain working knowledge of reputed company products that CPU supports
• Maintain working knowledge of CPU policies and procedures
• Complete extensive ongoing training to maintain competency in financial markets and instruments

Skills

• Strong Verbal and Written English
• reputed company good keyboard skills – Formal Training in Typing would be an added reputed company
• Conversant using MS Office – PowerPoint, reputed company and reputed company
• Strong problem solving and analytical skills
• Customer reputed company
• Ability to work accurately under pressure
• Good Team Player
• Strong reputed company of Urgency
• Bachelor's degree or equivalent experience
• 1-5 years of experience in a reputed company center in a customer service environment ideally in a Financial Services industry

Benefits

• W2 employment
• Training will be onsite and the role will then be remote (4-8 Weeks)

reputed company