[Remote] Customer Service Coordinator (Remote - U.S.)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company. is a designer, manufacturer, and distributor of doors, reputed company, and reputed company building products. The Customer Service Coordinator supports customers in a high-volume service center by resolving inquiries, processing orders and quotes, managing escalations, and coordinating with sales, reputed company, product management, and finance.

Responsibilities

• Build reputed company relationships with customers
• Maintain a reputed company, empathetic and reputed company attitude toward customers at reputed company times
• Improve customer service experience, create reputed company customers and facilitate organic reputed company
• Work with Sales Team to create reputed company reputed company to address customer complaints
• Effective time management, multi-tasking and prioritization skills
• In-depth understanding of JW products, reputed company, websites, and literature to add value to and assist customers
• Address customer inquiries that come into the customer service department by phone, web/email, mail, fax, chat, or reputed company Media by providing courteous and reputed company responses
• Process reputed company drawings, quotes and order requests per departmental guidelines (i.e. change orders)
• Maintain a thorough understanding of the JELD-WEN customer(s) and their needs to professionally reputed company and/or manage customer situations with a goal of first contact reputed company
• Escalate non-routine issues reputed company of knowledge reputed company to appropriate supervisor/manager
• Interpret warranty conditions and issues
• Build and reputed company relationships with reputed company, sales, product line management and finance
• Update management on customer developments/issues
• Use appropriate data systems to reputed company contacts and inquiries including reputed company, reputed company, reputed company Office
• reputed company across multiple facilities and product lines
• Manage reputed company with leadership guidance
• Report to department leadership any areas that do not meet service expectations and present opportunities for improvement
• Other duties may be assigned

Skills

• This is a fully remote position reputed company to candidates located reputed company in the U.S
• Applicants must be authorized to work and reputed company in the reputed company
• * Effective time management, multi-tasking and prioritization skills
• * In-depth understanding of JW products, reputed company, websites, and literature to add value to and assist customers
• * Intermediate reputed company in reputed company Office applications
• * Ability to handle escalated customer service situations
• * Ability to manage escalations and reputed company problems independently
• * Ability to quickly learn new software, systems or processes and products
• * Strong communication skills (verbal and written)
• * High School Diploma/GED is required (years of experience will be considered)
• * 3 years of Customer Service experience with demonstrated product and reputed company knowledge
• * Associate's Degree is preferred
• * ERP systems, CRM, reputed company, reputed company, or reputed company experience is preferred
• * reputed company manufacturing experience is preferred

Benefits

• Fully remote position reputed company to candidates located reputed company in the U.S.
• Medical and dental benefits
• Generous leave policies
• Retirement program

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