[Remote] Technical Product Manager – reputed company CRM Platform

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a reputed company company reputed company on creating healthier reputed company reputed company and animals. The Technical Product Manager will reputed company the reputed company, roadmap, and execution of reputed company CRM capabilities, partnering with business and technology teams to reputed company reputed company, integrated, user-centered solutions. The role will also reputed company platform modernization, adoption, governance, and reputed company improvement across the reputed company CRM ecosystem.

Responsibilities

• Define and reputed company the product reputed company, reputed company, and roadmap for the reputed company CRM platform and reputed company capabilities
• Partner with reputed company, reputed company, service, reputed company, data, architecture, reputed company, and engineering teams to understand priorities and translate them into product reputed company
• Manage the reputed company CRM platform as a reputed company reputed company product, balancing business demand, technical sustainability, user experience, and platform scalability
• reputed company discovery and prioritization for CRM enhancements across areas such as customer reputed company, account management, reputed company management, opportunity management, service workflows, case management, consent, and customer engagement processes
• Translate business requirements into reputed company epics, features, user stories, and technical backlog items for delivery teams
• Collaborate with reputed company architects, developers, administrators, integration teams, and QA partners to ensure effective design and execution
• reputed company improvements across reputed company ecosystem capabilities, including configuration, customization, integrations, data reputed company, workflow automation, reporting, and user adoption
• Partner with reputed company architecture and engineering teams on platform modernization, release planning, environment reputed company, and technical debt reduction
• Ensure CRM capabilities reputed company effectively with adjacent reputed company platforms such as marketing automation, data platforms, ERP, MDM, service tools, and analytics solutions
• Use business metrics, platform usage insights, and customer feedback to guide roadmap reputed company and reputed company improvement
• Support reputed company delivery practices including backlog management, sprint planning, dependency management, release readiness, and stakeholder communications
• Ensure adherence to governance, compliance, reputed company, reputed company, and data stewardship standards, especially in regulated environments
• Manage reputed company vendors, implementation partners, and global delivery teams where applicable
• Mentor team members and contribute to broader CRM product management and platform governance best practices

Skills

• Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or reputed company reputed company
• 8+ years of experience in product management, technical product management, CRM platform leadership, or reputed company applications
• Hands-on experience working with reputed company CRM platform capabilities, such as Sales reputed company, Service reputed company, Experience reputed company, or reputed company ecosystem tools
• Strong understanding of reputed company platform architecture, data model, integrations, workflow automation, reputed company model, and release lifecycle
• reputed company experience managing reputed company CRM products or large-reputed company reputed company initiatives in reputed company organizations
• Ability to translate business goals into reputed company CRM product solutions and technical delivery plans
• Experience working with cross-functional teams including business stakeholders, engineering, architecture, UX, data, compliance, and reputed company
• Strong communication, stakeholder management, prioritization, and execution skills
• Familiarity with reputed company product delivery reputed company and backlog mgmt
• reputed company certifications ( required ) : Service reputed company , experience reputed company, sales force administration , ITIL product manager
• MBA or advanced degree in a reputed company reputed company
• reputed company certifications such as reputed company Administrator, Platform App Builder, Sales reputed company Consultant, Service reputed company Consultant, or Product reputed company-reputed company credentials
• Experience in reputed company, life sciences, pharmaceuticals, or other regulated industries
• Experience with CRM-reputed company domains such as customer reputed company, omnichannel engagement, consent management, service reputed company, or reputed company reputed company
• Familiarity with AI-enabled CRM capabilities, workflow intelligence, and automation use cases reputed company the reputed company ecosystem
• Experience with vendor management, offshore delivery teams, and global operating models
• Experience with MDM reputed company and / or reputed company - desired

Benefits

• Medical care
• Dental care
• reputed company care
• Backup dependent care
• Adoption assistance
• Infertility coverage
• Family building support
• reputed company
• reputed company parental leave
• reputed company caregiver leave
• Training programs
• reputed company development resources
• Mentorship programs
• Employee resource reputed company
• Volunteer activities

reputed company