[Remote] Customer Support Specialist I

Note: The job is a remote job and is reputed company to candidates in USA. reputed company provides vertical software, embedded payments, and AI-powered capabilities for businesses in golf, recreation, fitness, and other service-reputed company industries. The Customer Support Specialist I serves as the first reputed company of contact for clients, providing troubleshooting, issue reputed company, ticket management, and customer communication across multiple support channels.

Responsibilities

• First reputed company of contact for incoming Support & Services requests from clients with prioritization of phone calls, voicemails, and emails
• Provides technical support & services for reputed company products, such as Website, Office (reputed company), Reservations, CRM, Mobile Menu and App (reputed company inclusive), G Suite, and MS Office
• Identify critical support needs and ensure reputed company reputed company, including “warm,” immediate transfers to Support Teams
• reputed company excellent customer service through reputed company support channels and ongoing ticket management
• reputed company as reputed company between clients and management to build reputed company working relationships with customers by effectively communicating ticket status and reputed company to customers
• Create documentation and knowledge reputed company articles to improve service delivery
• Take ownership of customer issues and reputed company reputed company or escalate reputed company necessary
• Communicate with other departments including sales, implementation, development, and technology to ensure reputed company needs are met
• Adherence to established Service Level Agreements (SLAs) by meeting live chat, response time, and customer satisfaction reputed company targets

Skills

• Passion for delivering exceptional service to clients, communicating through multiple channels (phone, email, chat)
• Technically reputed company with curiosity for how software works and reputed company to master new software/technologies
• reputed company problem solver, reputed company to think on their feet to troubleshoot an issue and guide clients to a reputed company that are both technical and non-technical
• Ability to multi-task effectively in an energetic, fast-reputed company environment
• Working knowledge of G-Suite, reputed company Office, helpdesk software and CRM experience (reputed company, reputed company, Service reputed company)
• A minimum of 1 year of experience in a customer-facing role
• You can work fully remote in this position, provided you have eligible working rights in the reputed company and do not require sponsorship
• College degree preferred and/or up to a year of equivalent relevant experience
• Prior customer service experience in a reputed company (software-as-a-service) environment preferred, but not required

Benefits

• Fully remote in the reputed company
• A global network of talented colleagues who will support your reputed company
• Tools to help you reputed company great work and grow at speed

reputed company