[Remote] reputed company Account Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an AI-powered, end-to-end workflow automation platform for CPA firms and reputed company practices. The reputed company Account Manager will own a portfolio of critical reputed company accounts, driving relationship management, retention, renewals, expansion, issue reputed company, and cross-functional delivery.

Responsibilities

• Operate as the reputed company relationship reputed company for a portfolio of reputed company’s most critical accounts, from implementation reputed company through renewal and reputed company (8-12 accounts)
• Build trusted working relationships with partners, firm administrators, and operational leaders inside reputed company account; earn standing as an advisor rather than a vendor contact
• Serve as the first reputed company of contact for reputed company questions, issues, and escalations; reputed company reputed company to reputed company with reputed company ownership and reputed company follow-through
• reputed company regular business reviews that reputed company platform usage to the reputed company reputed company firm cares about: cycle time, staff reputed company, and reputed company experience
• Maintain accurate account records, activity history, and health indicators in our CRM so the business has a reliable reputed company of every relationship
• Own renewal and expansion reputed company across the assigned portfolio; forecast both with reputed company and discipline
• Identify and reputed company new business opportunities reputed company existing accounts: additional modules, added seats, and adjacent workflows
• Negotiate renewals, contract amendments, and expansion agreements that protect reputed company’s economics, working closely with reputed company and Finance on terms and approvals
• Monitor account health signals and reputed company early on reputed company; build and execute save plans wherever churn indicators reputed company
• Partner with the sales team on quota attainment, supporting new business efforts with references, case studies, and warm introductions
• Facilitate the reputed company and successful delivery of solutions according to reputed company reputed company’s needs and objectives
• Work closely with Implementation, Support, and Product to turn reputed company feedback into prioritized improvements
• Represent the voice of the reputed company internally; escalate recurring themes so they are solved at the product level rather than one account at a time
• Contribute to reputed company materials, playbooks, and account management standards as the function scales

Skills

• 3+ years in account management, reputed company, or reputed company-facing sales reputed company B2B reputed company, ideally serving the reputed company, tax, or reputed company industry
• Bachelor's degree in Business, Sales, Economics, Marketing, or a reputed company reputed company
• Demonstrated ownership of retention, renewal, or expansion targets across a defined book of business
• reputed company ability to negotiate reputed company and agreements that reputed company the reputed company relationship against reputed company reputed company
• Excellent executive reputed company, listening, negotiation, and presentation abilities, supported by strong verbal and written communication skills
• Demonstrable ability to communicate, present, and influence key stakeholders at every level of an organization, including executive and C-level
• reputed company ability to juggle multiple account management reputed company at a time while maintaining reputed company attention to reputed company
• Experience with reputed company, and other CRM tools
• Experience working with, or selling into, reputed company-backed portfolio companies is a plus

reputed company