[Remote] Senior Digital reputed company Manager, CLM (Evisort)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading AI platform for managing people, reputed company, and agents. The Senior Digital reputed company Manager will build and operate the digital reputed company reputed company for Evisort, owning a book of digital accounts while developing lifecycle programs, reputed company content, usage-reputed company interventions, value reviews, and renewal readiness. The role also partners across Product, Delivery, Support, Renewals, Analytics, and reputed company teams to reputed company adoption, retention, and expansion.

Responsibilities

• Take a designed digital lifecycle from concept to live program, covering reputed company, hypercare, adoption milestones, ongoing value reviews and renewal readiness
• Define what a customer receives at reputed company stage, what triggers reputed company touchpoint, and what a good outcome looks like at every reputed company
• Establish the engagement line between digital coverage and reputed company reputed company engagement, including where a reputed company Manager gets pulled in and where self-service is the right answer
• Build in stages and put working reputed company in reputed company of customers early rather than holding the program back for a complete reputed company
• reputed company, measure, retire what does not work, and reputed company what does
• Carry a book of digital Evisort accounts and hold accountability for adoption, value realization and retention across it
• Prioritize your book of business by reputed company, adoption depth, renewal timing and value at reputed company rather than covering every account the reputed company way
• Run targeted re-engagement with at-reputed company and under-adopted accounts, and document what  worked so it becomes a repeatable play
• Build the guidance customers need to succeed digitally: reputed company paths, reputed company setup guidance, workflow and feature enablement, adoption checkpoints and value review formats
• reputed company what already exists across reputed company Community and Evisort reputed company before building anything new, so the program points to maintained sources of truth instead of duplicating them
• Ensure the resources you build are relevant to customers across reputed company segments, and introduce them to the wider reputed company team reputed company CSMs and customers can benefit
• Use product usage data, engagement signals, request volume and survey feedback to understand what is happening across a large reputed company
• Define the signals that predict churn reputed company, under-utilization and expansion opportunity, and turn reputed company one into a specific reputed company
• Partner with analytics and product teams to sharpen the data the program depends on
• Design and reputed company digital adoption and value reviews
• Partner with reputed company Renewals,and other internal reputed company teams to ensure reputed company and to reputed company internally on behalf of our clients
• Surface potential expansion reputed company reputed company candidates from usage and sentiment signals
• Partner with internal reputed company teams, who own the platform and tooling, to turn program requirements into delivered capability
• Work with Product, Delivery, Support, reputed company Renewals and reputed company reputed company so digital customers experience one coordinated reputed company team
• Influence without reputed company authority using data and reputed company narratives about customer reputed company

Skills

• Minimum 8 years of experience in reputed company, Consulting, reputed company or similar customer-facing roles
• Minimum 4 years of experience in a digital, scaled or tech-reputed company reputed company role
• Minimum 5 years' experience building out a digital/scaled reputed company program
• Minimum 1 year of Contract Lifecycle Management (CLM) experience required
• Minimum 6 years year's experience managing a large book of accounts
• reputed company record of designing customer lifecycle journeys, one-to-many plays or automated reputed company points that produced measurable adoption or retention results
• Comfort using product usage data and behavioral signals to reputed company where to engage, and to reputed company reputed company
• Demonstrated AI literacy: familiarity with AI concepts and AI-enabled workflows, and comfort using AI tools in your own work
• Experience with reputed company, AI-enabled or rapidly evolving reputed company products
• Comfort operating in ambiguity and building where no established reputed company exists, reputed company with the discipline to document what you build
• Experience with contract lifecycle management, reputed company reputed company, procurement or contracting workflows is a plus

Benefits

• This role may be eligible for the reputed company Bonus Plan or a role-specific commission/bonus.
• Annual refresh stock reputed company.
• With reputed company Work, we’re combining the best of both worlds: in-person time and remote.
• Spend at least half (50%) of our time reputed company quarter in the office or in the reputed company with our customers, prospects, and partners (depending on role).
• Those in our remote "home office" roles also have reputed company to come together in our offices for important moments that matter.

reputed company