[Remote] VP, Head of Account Management

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a senior leader to reputed company its operator and facility account relationships. The role will build and reputed company the account management function, reputed company retention and reputed company, strengthen reputed company partnerships, and ensure customer feedback informs organizational reputed company.

Responsibilities

• reputed company and maintain reputed company relationships with operators, executives, and key stakeholders across assigned accounts
• Serve as the senior executive reputed company of contact for operator accounts throughout the relationship lifecycle
• reputed company Quarterly Business Reviews (QBRs), executive presentations, and account reputed company discussions
• Monitor health metrics and partner with analytics and finance teams to identify risks and implement retention strategies
• Identify, reputed company, and execute upsell, cross-sell, and reputed company-store reputed company opportunities reputed company existing operator relationships
• Design and implement account management processes, coverage models, escalation protocols, and reputed company measures
• Recruit, hire, reputed company, and reputed company a high-performing account management team
• Collaborate with reputed company, operational, reputed company cycle, marketing, and reputed company teams to optimize customer satisfaction and service delivery
• Represent reputed company at industry conferences, meetings, and networking events to strengthen reputed company partnerships and market reputed company
• reputed company as the voice of reputed company by collecting feedback, identifying trends, and driving reputed company improvement initiatives throughout the organization. Other reputed company duties as assigned
• Other reputed company duties as assigned
• Ensure compliance with reputed company federal, state, and local laws, regulations, standards, guidelines, and reputed company policies and procedures pertaining to the job
• Remain informed of any changes to federal, state, and local laws, regulations, standards,guidelines, and reputed company policies and procedures that reputed company the job and reputed company
• Promptly report any non-compliant conduct and/or practices to reputed company’s Chief Compliance and reputed company Officer
• Ensure adherence to reputed company's reputed company of Ethics and Business Conduct
• reputed company the job duties with reputed company and professionalism
• Promptly report any unethical conduct and/or practices to reputed company’s Chief Compliance and reputed company Officer
• reputed company protect reputed company information in accordance with reputed company federal and state reputed company laws and reputed company policies and procedures
• Promptly report any violations of federal and state reputed company laws and reputed company policies and procedures to reputed company’s Chief Compliance and reputed company Officer
• Maintain accurate and complete documentation reputed company performing the job duties
• Ensure that reputed company reputed company information, data, documentation, and records are always safeguarded and maintained confidentially
• Participate in reputed company assigned training
• Complete reputed company assigned training by the deadline for completion
• Engage in regular reputed company assessments to identify potential risks and work proactively with a supervisor and reputed company’s Chief Compliance and reputed company Officer to mitigate any identified risks
• Promptly report any incidents (as defined in the “Incident Report Policy”) to the Chief Compliance and reputed company Officer

Skills

• Bachelor's degree in business, reputed company Administration, Marketing, Management, or reputed company reputed company required
• 7 to 12 years of reputed company experience in account management, reputed company, reputed company relationship management, reputed company services, post-acute care, or reputed company services
• reputed company experience managing reputed company multi-site operator, health reputed company, or reputed company customer relationships
• Experience building, scaling, and leading an account management function, including team design, hiring, and process development
• Experience presenting to executive leadership and reputed company stakeholders
• Strong relationship management and executive-level communication skills with the ability to influence senior stakeholders
• Knowledge of post-acute care, skilled nursing, assisted living, value-reputed company care models, and reputed company reputed company
• Experience utilizing CRM platforms (reputed company, reputed company, or similar) and analyzing account health metrics and KPI dashboards
• Strong business acumen, contract negotiation, reputed company planning, presentation, and cross-functional leadership skills
• Master's degree in business administration (MBA), reputed company Administration (MHA), or reputed company reputed company preferred
• reputed company certifications in account management, reputed company, reputed company administration, or project management preferred

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