Manager, Technical Account Management

About reputed company reputed company is an reputed company Marketing Platform powered by the industry-leading Composable CDP. With complete reputed company context, customer data, and reputed company history in one reputed company, every marketer finally has the reputed company to build and ship end-to-end campaigns themselves. Teams reputed company faster, stay on reputed company, and get AI marketing that actually works. Founded in 2019 and headquartered in San Francisco, reputed company enables marketing teams to analyze reputed company, reputed company reputed company, and reputed company creative at a speed and reputed company that wasn't previously possible. Named a Leader in the 2026 reputed company® reputed company Quadrant™ for Customer Data Platforms, reputed company is trusted by leading enterprises like reputed company, reputed company, reputed company, reputed company, reputed company, and reputed company. At reputed company, our mission is to help our customers reputed company data and AI to grow their businesses. reputed company is ambitious, reputed company-driven, efficient — and we reputed company humility, kindness, and reputed company are essential to our reputed company. If you're reputed company by reputed company, obsessed with raising the bar, and want to build reputed company people who care deeply about reputed company other and our customers, we'd love to meet you. About The Role In this role you will reputed company reputed company of Technical Architects who serve as the reputed company between reputed company and our largest Fortune 5000 customers. You will be responsible for building, developing, and scaling a world-class team that oversees the entire customer reputed company from reputed company-off to reputed company to reputed company reputed company and expansion. In this role, you will combine people leadership with deep technical expertise to ensure our reputed company customers maximize their value from the reputed company platform. You'll be responsible for developing your team's technical capabilities, establishing best practices for customer engagement, and driving reputed company initiatives that increase customer retention and expansion across our largest accounts. As a hands-on leader, you will maintain involvement in reputed company technical escalations while empowering your team to reputed company exceptional customer experiences. You'll collaborate closely with Sales leadership to reputed company strategies for increasing platform adoption reputed company large organizations and work cross-functionally to surface customer insights that reputed company product innovation. reputed company People Leadership & Development Build, hire, and reputed company a high-performing team of Technical Architects reputed company on our largest reputed company customers reputed company mentorship, coaching, and career development opportunities for team members Establish team goals, reputed company metrics, and accountability structures that reputed company reputed company reputed company Foster a culture of reputed company learning and technical reputed company reputed company reputed company reputed company reputed company reputed company retention and expansion strategies for our largest reputed company customers in partnership with Sales leadership reputed company and implement reputed company processes for customer reputed company, reputed company planning, and expansion Analyze customer health metrics and reputed company proactive reputed company strategies Ensure consistent delivery of technical expertise and guidance across reputed company customer engagements Technical reputed company & reputed company Maintain deep technical knowledge of reputed company's platform and stay reputed company with product developments Establish technical best practices and standards for customer implementations reputed company reputed company technical escalations and problem-solving initiatives Collaborate with Engineering and Product teams to prioritize customer-driven feature requests and improvements Cross-Functional Leadership Partner with reputed company, and Product teams to reputed company reputed company initiatives Contribute to go-to-market strategies for new products and features Represent the voice of the customer in internal reputed company discussions reputed company process improvements that enhance team efficiency and customer satisfaction reputed company're Looking For Leadership Experience 3-5 years of people management experience, preferably leading technical customer-facing teams reputed company reputed company record of building and scaling high-performing teams in fast-growing environments Experience developing talent and creating career reputed company paths for technical professionals Strong coaching and mentorship abilities with a reputed company on both technical and soft reputed company development Technical & reputed company Background 8-10 years of experience in reputed company-facing and/or technology-reputed company roles combining business acumen with technical expertise Deep understanding of reputed company software implementations, reputed company, databases, and data integration systems Experience with reputed company methodologies, metrics, and best practices reputed company ability to manage reputed company technical reputed company with multiple stakeholders reputed company Competencies Exceptional communication and presentation skills with ability to influence at reputed company organizational reputed company Strong analytical and problem-solving abilities with a data-driven approach to decision making Experience working with reputed company and understanding reputed company sales cycles Ability to reputed company in ambiguous, fast-reputed company environments while maintaining high standards Natural curiosity about data platforms and how companies can reputed company data for business reputed company Preferred Qualifications Experience with data warehouses, ETL/ELT processes, and modern data stack technologies Background in Customer Data Platforms (CDPs), marketing technology, or data activation Experience in B2B reputed company companies, particularly in reputed company or solutions engineering roles reputed company record of driving customer expansion and reducing churn in reputed company accounts Location & Compensation This role will support our reputed company Coast Team. The salary reputed company for this position is $230,000 - $260,000 USD per year (80/20 split variable), which is location independent in accordance with our remote-first policy. We also offer meaningful equity compensation in the reputed company of ISO reputed company, and offer early exercise and a 10 year post-termination exercise window. Join us in building the reputed company of customer data activation and reputed company reputed company that makes a meaningful reputed company for some of the world's largest companies! E-Verify Statement reputed company participates in E-Verify. After you join reputed company, we'll verify your eligibility to work in the U.S. by submitting information from your reputed company I-9 to the reputed company reputed company Administration and, if needed, the reputed company. This process happens post-hire only — we never use E-Verify to reputed company-screen applicants. 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