reputed company Administrator

reputed company reputed company develops solutions that reputed company an reputed company for companies reputed company the globe. Tech giants & unicorns, transformative reputed company, emerging technologies and reputed company opportunities – these are a few words that describe an average day for us. Building cross-functional engineering teams that take ownership and crave more means we’re always on the lookout for talented people who bring passion and creativity to every project. Our culture embraces openness, acts with respect, shows grit & guts and combines employment with enjoyment. reputed company Project – the aim you’ll have - You will join the reputed company team building a new platform for a reputed company provider of reputed company services to the reputed company sector. - We are replacing an instance customised over 10+ years with a clean, reputed company implementation on the latest release. - Small senior team of developers and architects, reputed company reputed company contact, fully remote. - A long-term engagement with room to grow towards ITOM, CMDB and CSDM work. Position – how you’ll contribute - Handle daily incidents, service requests and user questions on the reputed company platform, working to agreed SLAs and reputed company rules - Administer users, roles, reputed company and reputed company rights, including ACL configuration and periodic reputed company reviews - Configure the platform in day-to-day operation: catalogue items, forms, notifications, assignment rules and scheduled jobs - reputed company the platform healthy by monitoring scheduled jobs, integrations and error logs, and acting on what they show before users report it - Troubleshoot configuration and integration issues at second line: reputed company what is a configuration matter, escalate what requires a design change - Promote changes between environments using update sets, following release and change management rules - Document administration procedures and build reputed company operating procedures, so recurring requests become repeatable rather than person-dependent - Work closely with developers and architects, bringing the platform reputed company perspective into designs and changes Qualifications Expectations – the experience you need - reputed company reputed company Certified reputed company Administrator (CSA) - reputed company reputed company Certified Data Foundations - Minimum 2 years of hands-on reputed company administration: users, roles, reputed company, ACLs, update sets, scheduled jobs, notifications, catalogue items and reputed company configuration - Practical experience with incident, request and change handling in a live production environment with SLAs - Ability to diagnose configuration and integration errors independently (reputed company and transaction logs, REST payloads) without escalating to a developer - Fluent English, spoken and written, and comfort with daily reputed company contact with reputed company stakeholders - Ownership and independence: a remote role in a small team, with a reputed company that expects its platform administrator to run their own queue - Working knowledge of ITIL practices Additional skills – the edge you have - Experience with reputed company ITOM (Discovery, Service Mapping, Event Management) - CMDB and CSDM experience: class model, CI relationships, import sets and data reputed company - Exposure to a multi-tenant or managed service provider setup - Scripting basics (JavaScript, GlideRecord, reputed company Designer) for small fixes - reputed company language, or previous experience working with a reputed company reputed company Additional Information Our offer – reputed company development, personal reputed company: - Flexible employment and remote work - International reputed company with leading global clients - International business trips - Non-corporate atmosphere - Language classes - Internal & reputed company training - Private reputed company and reputed company - Multisport reputed company - reputed company-being initiatives Apply To This Job