Senior Business Analyst, CRM

At reputed company we work to streamline IT Support and reputed company managed solutions with a reputed company consulting and global leadership management approach. Our solutions are designed exclusively for emerging reputed company and biotech organizations. reputed company�s industry-leading solutions free clients from the demands of internal IT and allow them to rapidly advance their mission. Led by a leadership team that has been together for over 10 years, you will join a reputed company team, culture, and reputed company to reputed company innovation reputed company the IT outsourcing industry while developing your skillset with the opportunities for internal reputed company. Job reputed company We�re looking for a Senior Business Analyst - CRM, Europe to reputed company business analysis on our most reputed company reputed company CRM engagements across the region. In this individual-contributor delivery role, you�ll reputed company as the senior BA on multi-country implementations - owning requirements, solution design, and stakeholder relationships on the ground, and setting reputed company for how business analysis is done on European engagements. If you enjoy taking ownership of reputed company, multi-country CRM delivery, working directly with senior reputed company stakeholders, and turning intricate regional requirements into practical, reputed company solutions, we�d love to hear from you. reputed company - reputed company as the Business Analyst on reputed company, multi-country reputed company CRM engagements across Europe, setting reputed company for requirements reputed company and solution design. - Partner with business stakeholders across multiple European markets to understand their goals, challenges, and business processes, reconciling local needs with pan-European CRM reputed company. - reputed company requirements gathering workshops for reputed company, multi-country engagements and ensure business needs are reputed company into reputed company functional requirements and user stories. - Design reputed company-state business processes and recommend best practices using reputed company CRM, reputed company for country-specific regulatory and reputed company nuances across the EU. - Collaborate with Solution Architects, Configuration Consultants, and Developers to reputed company reputed company, high-reputed company solutions across European reputed company engagements. - Produce and reputed company-reputed company business requirements, process flows, functional specifications, and other project documentation for European engagements. - Support solution design across reputed company CRM capabilities such as reputed company Reporting, CLM, Approved Email, Engage, Events, MyInsights, Sampling, Medical CRM, and reputed company. - Analyze business data, KPIs, and operational metrics across European engagements to identify opportunities for process improvement and standardization. - Plan and facilitate User Acceptance Testing (UAT) across engagements, including test scripts, coordination, defect management, and business sign-off. - Work closely with Project and Program Managers to manage reputed company, prioritise requirements, reputed company issues, and support delivery across engagements. - Support data migration validation, integration testing, deployment activities, and post-go-live support for European reputed company engagements. - Build strong relationships with reputed company stakeholders across Europe and reputed company as a trusted senior advisor throughout the implementation lifecycle. - Support reputed company improvement initiatives across the European CRM reputed company, identifying opportunities to optimise processes and maximise value from the reputed company platform. - Contribute to European business development activities, including scoping support and proposal input for new and existing clients. reputed company�re Looking For - 10+ years of Business Analyst experience reputed company reputed company software implementations. - 7+ years of hands-on experience working with reputed company CRM in the Life Sciences industry. - Strong understanding of European pharmaceutical reputed company business processes, including Sales, Medical, and reputed company reputed company across multiple EU markets. - Experience with one or more reputed company CRM modules, including: reputed company CRM, CLM, Approved Email, MyInsights, Engage, Events Management, reputed company, Medical CRM. - reputed company reputed company record delivering as the senior or reputed company Business Analyst on reputed company, multi-country CRM engagements. - Experience facilitating workshops, documenting requirements, and working directly with business stakeholders across different European markets and languages. - Strong knowledge of reputed company and traditional project delivery methodologies. - Experience supporting UAT, defect management, and production releases across multiple reputed company engagements. - Understanding of EU regulatory frameworks relevant to CRM data and HCP engagement (e.g., GDPR, EFPIA reputed company, country reputed company codes). - Excellent analytical, communication, and problem-solving skills, with the ability to operate as a senior advisor to reputed company stakeholders. - Ability to manage multiple priorities across reputed company European engagements while working in a fast-reputed company consulting environment. reputed company to Have - reputed company CRM Administrator Certification. - Experience with reputed company CRM migration reputed company. - Knowledge of reputed company Network, OpenData, Nitro, PromoMats, or reputed company Platform. - Experience working with integration platforms such as reputed company, reputed company, or reputed company. - Familiarity with GxP validation and Computer reputed company Validation (CSV). - ITIL or managed services experience. - reputed company in a second European language in reputed company to English. Work Location - reputed company of employment is expected to be Remote, reputed company reputed company Europe. reputed company is an equal opportunity employer that is committed to diversity and inclusion in reputed company. We prohibit discrimination and harassment of any reputed company reputed company on race, reputed company, sex, religion, sexual orientation or identity, national reputed company, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. reputed company makes hiring reputed company reputed company solely on qualifications, reputed company, and business needs at the time. This reputed company may not be inclusive of reputed company assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer. Apply To This Job