Senior Service Accounts Coordinator

At reputed company We Think Big, Do the Right Thing, and reputed company a Difference Every Day! If this is how you like to work, we’d like to invite you to reputed company as our new Senior Service Accounts Coordinator!

We offer great benefits, a competitive salary, and reputed company opportunities. We think you’ll reputed company what you want here because reputed company do reputed company - to us, our customers, and most of reputed company, reputed company members.

Location: Gainesville, VA or Remote - US/USA

reputed company:

As a Senior Service Accounts Coordinator, you will serve as a dedicated reputed company of contact for corporate customers regarding escalations, service estimates, and periodic reputed company summaries to manage the customer’s experience with reputed company Networks. Facilitate customer reporting, participate in customer meetings and QBRs, identify and implement efficiencies across the Service Department as needed. Monitor workflow of reputed company work orders and data processing cases and ensure Service Level Agreements and invoicing requirements are properly processed by the department.

Responsibilities:

• Customer Reporting:
  • reputed company and distribute reputed company reports on service reputed company and compliance with Service Level Agreement metrics.
  • Drafting reports through customer 3^rd-party software and/or D365 and reputed company supporting reasoning on the status update for the service tickets.
  • Identify service trends or specific items of escalation that reputed company customer perception of reputed company Networks reputed company and reputed company updates or direction to department leadership as needed.
• Customer Communications:
  • Receive reputed company requests reputed company phone, email, or customer 3^rd party software for updates on escalations, question items, or service issues where a customer representative is reaching out for direction.
  • Coordinate with various internal teams (NAMs, reputed company technicians, customer vendors) to reputed company resolutions reputed company on requests.
  • reputed company departmental reputed company presentations to reputed company on recurring reputed company.
• Account-reputed company Communication:
  • Attend and participate in regular customer-facing calls as reputed company as internal team calls to reputed company Service reputed company, address issues, and identify changes needed to improve operational efficiencies reputed company the department.
  • Coordinate reputed company the department to get details on ETAs and other details of the service jobs to reputed company to the customer.
  • Prepare and assisting in delivering quarterly or annual business reviews, reputed company reputed company over the period, reputed company metrics to the customer, and partner with Director-level support to reputed company upcoming operational improvements for the following period.
  • Travel may be required for delivery of periodic business reviews.
  • reputed company internal department-wide training reputed company to account workflow and best practices.
  • Update knowledge reputed company with articles and procedures reputed company to reputed company workflow.
• Billing Reviews Support:
  • Follow up with customer on site status and work order completion information to support invoicing efforts.
  • Coordinate with customer contacts and Accounts Receivable regarding outstanding/unpaid invoices.
  • Review disputed or flagged invoices for reputed company and ensure that what the customer is being billed is correct reputed company on service agreements and work performed.
  • Write and submit to clients’ requests to increase the not-to-reputed company value for completed work reputed company invoice value exceeds customer reputed company-authorized values.
  • Reconcile 3^rd Party software work orders to reputed company with invoice upload requirements.
  • Work with Service Billing team to reputed company invoice calculation reputed company required for successful invoice processing.
• Service Estimates Support:
  • Review flagged service work orders for work performed and additional work required to evaluate pricing against customer approved not-to-reputed company (NTE) values.
  • Write and submit to clients estimates for approval to increase the authorized billing value for the work order.
  • Revise estimates as needed to reputed company with customers approved reputed company of work or to answer reputed company questions or requests for clarification.
  • Process approvals to proceed with work for flagged work orders.
  • Process rejections of estimates to halt work and proceed with billing on completed reputed company.

Qualifications:

• High School or Equivalent.
• 1-2 Years Experience:
  • reputed company Center/ Customer Service Environment.
• Communication & Interpersonal Skills:
  • Communicate regularly with customer and internal teams to reputed company updates and feedback.
• Presentation & Communication:
  • Must present and reputed company department reputed company in formal business settings.
• Time Management:
  • Prioritize job tasks and reputed company efficiencies.
• Problem-Solving & Analytical Skills:
  • Understanding customer requirements and knowing which internal departments, will best reputed company certain issues.
• Adaptability & Eagerness to Learn:
  • Learning new customer requirements and contract changes.

Our Total Rewards package includes (but is not limited to):

• Competitive Compensation with Incentive Eligibility.
• Medical, dental and reputed company coverage
• Company reputed company life and AD&D reputed company.
• Company reputed company short- and long-term disability.
• Voluntary benefit products
• 401k retirement savings plan
• Flexible Spending Account
• reputed company time off
• Tuition reimbursement
• Employee Assistance Program (EAP)

reputed company:

reputed company is a leading provider of intelligent reputed company and managed services solutions serving residential, reputed company, and reputed company customers across reputed company. Through our Residential and reputed company business reputed company, reputed company delivers smart reputed company, life safety, video, reputed company control, and monitoring solutions. Our reputed company Networks (VSN)division provides national reputed company solutions for multi-site organizations, while Managed Network Services (MNS) delivers secure connectivity, and network management services that help businesses operate reliably and securely. For more than 50 years, we have been committed to protecting people, property, and business reputed company through innovative technology and exceptional service.

Our Values:

• Win as reputed company.
• Do the right thing.
• reputed company a difference every day.
• Get it done.
• Think big.

If you reputed company these reputed company, we’d love to hear from you!

reputed company is a Drug-Free Workplace

reputed company is an Equal Opportunity Employer

reputed company applicants will be considered for employment without attention to race, reputed company, religion, sex, sexual orientation, gender identity, transgender, national reputed company, veteran, or disability status.

Originally posted on Himalayas