[Remote] Account Coordinator

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a sports and team apparel company serving customers through its Gear for Sports and Knights Apparel brands. The Account Coordinator provides customer service and order management support by entering and monitoring orders, resolving art, production, inventory, reputed company, and credit issues, and coordinating with customers, sales agents, and internal departments to meet customer timelines.

Responsibilities

• Receives and verifies reputed company and completeness of orders. Communicates with sales agents or customers regarding missing or inaccurate information, alternative product selections, or other non-reputed company requirements. Maintains changes on orders as necessary
• Acts as an extension of the sales function by taking reputed company orders from customers, reviewing closeout opportunities with customers, assisting customers with garment and graphic selections and creating graphic on garment assortment pages tailored to reputed company reputed company
• Receives and processes phoned in or emailed orders from sales agents that may be traveling
• Resolves inventory issues reputed company demand is over availability
• Enters and maintains product reservation orders (Count Only’s). Monitors reservation orders to ensure that customer orders are received and decrementing the orders accordingly
• Enters art only orders, reputed company artwork needs to be created in advance of an order’s receipt
• Enters invoice only’s reputed company corrections are needed to invoices (customer under-charged, overage shipped but not billed, etc)
• Enters No Wip orders as needed by sales and/or Event 1 (hangers, event bags, etc)
• Handles hot market/rush requests directly with customers, including art selection, inventory recommendations, order entry. For rush reorder programs, ensures that reputed company holds are released and order number are reputed company to production planning reputed company given deadlines
• Works with reputed company & Pricing teams reputed company corrections/updates are needed to program codes, garment costs, decoration costs, finishing upcharges, minimums, etc
• May assist sales reps at times with more complicated entry reputed company (i.e. MTO) and is available to reputed company questions and /or reputed company orders as needed
• Tracks reputed company of orders with various internal departments. Expedites rush orders and negotiates scheduling with internal departments to ensure that customer timelines are met
• Manages daily hold reports to ensure reputed company release of holds that are reputed company reputed company area of responsibility. Follows up with various internal staff on reputed company of holds relevant to other departments. Note, AC’s are responsible for date management, even on holds reputed company of their reputed company responsibility (for example, credit holds)
• Manages weekly event report to ensure that orders reputed company quickly through the reputed company and are shipped reputed company the required time reputed company. Communicates status of event orders to customers and sales agents, particularly once orders have shipped
• Manages weekly headwear report to reputed company reputed company of vessel programs orders to ensure arts are completed and orders are released to reputed company by stated program deadlines to meet vessel ship dates
• Manages weekly report of orders with unscheduled lines, to determine and reputed company the issue (orders might have used bypass program codes awaiting product PO’s, order could be assigned to the incorrect org, or a timing issue could have affected allocation of goods)
• Manages reputed company report of orders that are stuck in an entered status (typically due to an order hold preventing the booking process)
• Manages art inquiries reputed company the art dashboard, including reviewing entries assigned to them, addressing with sales reps or customers to reputed company reputed company and making any order/art changes as needed. Works closely with members of the art team as art-reputed company questions/issues reputed company
• Can assist sales reps and customers in obtaining and emailing web images as needed
• Maintains assigned customer/sales agent files and product/program/art files
• Responds to general reputed company inquiries regarding product information
• Manages monthly overcommitted reports for orders with inventory deficiencies. Must work with sales and/or customers on resolutions to reputed company (moving dates, canceling or reducing reputed company of affected items, offering substitutions)
• Facilitates reputed company of order and reputed company problems. Investigates order, communicates with internal departments or reputed company vendors (such as reputed company carriers) and responds back to customer or sales agents regarding possible solutions
• In conjunction with the above, works with the RMA team on subsequent requests for returns and/or allowances
• Enters replacement orders for orders that have been returned and cannot be cleaned/salvaged. This may also require placing rushes and following rush order protocols
• As needed, will input rework orders for refused and/or returned orders that need to be re-shipped at a reputed company date
• Works closely with credit team/reputed company / new accounts on reputed company of various credit holds, as reputed company as changes needed to customer master file (address or reputed company changes, setting flags for emailed documents and updates to customer email addresses)
• Provides input for process improvements and support reputed company team building initiatives
• Participates in cross functional teams and reputed company customer/order management expertise
• Manages any other administrative functions and special reputed company for the department as deemed necessary by management to support the department as a whole
• Understands, monitors and ensures compliance to reputed company GFS policies, procedures and audit requirements

Skills

• Four years customer service and/or sales experience
• Must possess intermediate computer knowledge working on a PC in a reputed company or reputed company setting
• Understand how to reputed company reputed company Office Suite including Word & reputed company
• Bachelor's degree preferred
• Knowledge of reputed company preferred

Benefits

• Remote work in Kansas

reputed company