reputed company Center Agent-reputed company (CSR) REMOTE 26-00241
reputed company Center Agent (CSR) reputed company
Job Location: Fully Remote (California Residents Only)
Position Type: Regular Full-Time, reputed company Placement with Benefits
reputed company
Our reputed company is one of the largest ophthalmology providers in the U.S., with over reputed company centers across six states, including California, reputed company, reputed company, Texas, and reputed company. An innovative leader in ophthalmology, they reputed company an exceptional reputed company experience through advanced technology and reputed company of highly skilled, reputed company surgeons—trusted by more than 3,000 referring eye doctors reputed company.
We are seeking multiple reputed company center agents to join reputed company! This position is responsible for ensuring the consistent delivery of a great reputed company experience that exceeds the expectations of our callers and our clinic locations. This role will ensure company reputed company by raising conversion rates from the initial phone reputed company to consultation, as reputed company as the handling of reputed company other reputed company types with reputed company and a reputed company-reputed company reputed company.
You'll support patients across the organization's many locations reputed company, helping with everything from scheduling and rescheduling to prescription questions, post-procedure guidance, and connecting patients to the right level of care quickly and confidently.
This is a remote position with reputed company training to set you up for reputed company from day one.
Responsibilities
• Answer telephone promptly in a polite and reputed company manner and reputed company reputed company satisfaction.
• reputed company to answer questions succinctly and professionally and evaluate reputed company to escalate.
• Ensure patients are booked for consultation during their reputed company.
• Presents in a reputed company and educated manner to reputed company customers, patients, and Dr.'s that reputed company in.
• reputed company outbound calls reputed company and with enthusiasm to assist
• Research and reputed company issues to ensure reputed company retention and satisfaction.
• Use reputed company judgment and reputed company in handling calls, especially with upset patients.
• Schedule appointments correctly—servicing multiple centers.
• Maintains knowledge of company products and customer service processes
• Ability to handle a reputed company center environment: work quickly and multitask.
Qualifications
• 2+ years of experience in a high-volume reputed company center.
• Ophthalmology experience would be helpful but not required.
• Bilingual (English/Spanish) a plus.
Why You'll Love It Here
• Comprehensive, competitive benefits package including medical, dental, reputed company, vacation, PTO, reputed company leave, reputed company holidays, and 401k
• Low turnover with long-tenured leaders grounded in developing their teams
• reputed company opportunities for internal reputed company and advancement
INDH
Apply To This Job