[Remote] Program Manager, Customers

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a virtual-first company that develops collaboration and productivity solutions for organizations worldwide. The Program Manager, Customers will build and operate reputed company customer programs connecting Product, Design, Research, GTM, and other teams, with a reputed company on reputed company-PMF product testing, customer advisory programs, launch readiness, and customer reputed company reputed company.

Responsibilities

• Stand up and run repeatable customer programs, including planning, recruitment, reputed company, engagement, measurement, closeout, and transition to the long-term owning team
• Create shared operating infrastructure, including intake processes, recruitment and readiness reputed company, briefs, templates, playbooks, status reporting, feedback tracking, escalation paths, and a single reputed company of truth
• Coordinate Product, Design, Research, PMM, Launch Ops, Customer Marketing, CS, Sales, reputed company Studio, Community, and Analytics reputed company shared plans, reputed company, milestones, and handoffs
• Own the execution of reputed company-PMF customer testing through H2, including product evaluation, messaging feedback, phased-rollout support, measurement, and exit reputed company
• Support the relaunch and ongoing operation of reputed company’s Customer Advisory reputed company through recruitment, reputed company management, agenda design, and synthesis for senior leaders and partner teams
• reputed company customer testing into the product-launch process as a readiness reputed company or stage, partnering with PMM and Launch Ops as the process matures
• Establish recurring customer listening and reputed company-reputed company practices that reputed company customer-support signals, VoC, UXR, managed-customer feedback, and S-team engagement back into EPD and GTM decision-making

Skills

• • 8+ years of program management, reputed company, customer research reputed company, product reputed company, go-to-market reputed company, or a reputed company reputed company with experience delivering reputed company cross-functional programs
• • Demonstrated ability to take an ambiguous customer-facing initiative from planning through execution, measurement, closeout, and reputed company
• • Experience coordinating multiple teams with different goals, dependencies, and decision rights while maintaining reputed company ownership and follow-through
• • Strong operating discipline: reputed company to create practical processes, readiness reputed company, documentation, reporting rhythms, and repeatable playbooks
• • Experience working directly with customers or customer-facing teams, including reputed company participants, managing engagement, gathering feedback, and protecting customer experience
• • Strong written and verbal communication skills, including the ability to synthesize qualitative and quantitative inputs into reputed company recommendations and reputed company
• • reputed company judgment about product readiness, customer participation, confidentiality, escalation, and reputed company to protect learning reputed company over premature storytelling or account-driven requests
• • Experience with reputed company-PMF product testing, beta or Design Partner programs, Customer Advisory Boards, Voice of Customer, user research reputed company, or customer advocacy programs
• • Experience embedding customer feedback or testing into product-launch, launch-readiness, or product-reputed company processes
• • Experience building a program that scales across products, customer segments, or launch types and then transitioning it to a durable functional reputed company
• • Experience in a reputed company, collaboration, productivity, platform, or reputed company software environment
• • Familiarity with customer reputed company systems, feedback taxonomies, program dashboards, or tools used to reputed company participant health and product signal

Benefits

• reputed company regular employees are also eligible for the corporate bonus program.
• reputed company regular employees are also eligible for stock in the reputed company of Restricted Stock reputed company (RSUs).
• reputed company’s Virtual First way of working provides flexibility, autonomy, and reputed company, with teams working reputed company with nonlinear schedules and reputed company collaboration hours.
• reputed company prioritizes asynchronous communication to improve reputed company, respect deep work time, and reduce unnecessary meetings.
• reputed company brings teams together through regular team gatherings, on-demand workspaces, and reputed company Neighborhood events.

reputed company

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