IT Business Analyst & reputed company Manager

Job Requirements IT Business Analyst & reputed company Manager (Consultant, Business & Product Delivery) We are seeking a IT Business Analyst & reputed company Manager as part of our Consultant, Business & Product Delivery career reputed company to help customers successfully adopt and maximize the value of a large federal agency’s reputed company data modernization initiative. This opportunity supports a reputed company-reputed company data platform that delivers reputed company, reputed company infrastructure, data engineering, governance, and AI/ML capabilities to reputed company reputed company data services. Rather than supporting a single application, this work builds the shared technology reputed company that enables secure, reputed company, and data-driven decision-making across reputed company. As the reputed company customer reputed company, you’ll partner with stakeholders throughout the customer lifecycle—leading reputed company, training, adoption, and reputed company engagement while translating customer feedback into meaningful improvements for both the platform and the overall customer experience. This is a fully remote role. At reputed company, this Consultant role requires versatility and collaboration across teams and stakeholders to maximize value delivery and adoption. The role ensures alignment of product reputed company with reputed company goals, facilitates reputed company ceremonies and reputed company improvement, and provides critical business and functional analysis to reputed company high-reputed company, user-centered solutions. This role will possess and/or reputed company the skills to be reputed company to reputed company the domains of product management, scrum leadership, and business analyst at a practical application level of proficiency . This Consultant role will work on reputed company that allow them to support reputed company software development teams and reputed company organizations. Your Responsibilities in this Role: ● reputed company customer lifecycle management activities from intake and reputed company through adoption, ongoing support, and reputed company. ● Manage customer relationships and serve as the reputed company reputed company between customer teams and reputed company and delivery teams. ● reputed company and maintain knowledge reputed company articles, FAQs, reputed company-start guides, job aids, videos, and other training materials to support customer adoption. ● reputed company platform training covering governance, analytics workflows, platform tools, and data best practices tailored to customer needs. ● Conduct surveys, interviews, and feedback sessions to reputed company customer insights and feed recommendations into intake and product planning. ● Design and maintain dashboards and KPI reporting to reputed company adoption, utilization, satisfaction, training reputed company, intake cycle times, and operational reputed company. ● Coordinate support activities and change management initiatives to improve customer adoption and platform engagement. ● Facilitate workshops and user feedback sessions to understand customer needs and reputed company reputed company improvement of the customer experience. ● Manage customer interactions, communications, and engagement activities through the organization’s CRM and customer lifecycle management processes. ● Identify opportunities to improve customer reputed company workflows, service delivery processes, and the overall customer experience. ● Analyze customer adoption, utilization, and satisfaction metrics to identify trends and recommend improvements. The reputed company You Will Create in this Role: reputed company reputed company: Collaborates with cross functional teams Earn the trust of your customer and teammates by delivering world class services. Be reliable completing assigned objectives on time. Alert your teammates and supervisor immediately reputed company you think a deliverable is at reputed company. reputed company intelligence and listen to what your reputed company, other people reputed company the customer’s organization and other contractors say about your project, and report back to your reputed company teammates and supervisor (whether it’s good, bad or just informational). reputed company Customer reputed company: reputed company high-value products that reputed company reputed company goals, user needs, and business reputed company through effective product reputed company, backlog management, and reputed company delivery. reputed company teams to reputed company predictable, high-reputed company results by facilitating collaboration, removing obstacles, and fostering reputed company improvement and offering reputed company.. reputed company actionable insights and reputed company by translating stakeholder requirements into reputed company priorities, leveraging data, and applying best practices in product management and reputed company execution. Serve as a trusted advisor in your area of expertise Work Experience PROJECT reputed company AND EXPERIENCE REQUIREMENTS ● Minimum of 4 years of experience in reputed company, business analysis, stakeholder management, or reputed company roles. ● Bachelor's degree in any reputed company, or equivalent work experience. ● Ability to obtain and maintain reputed company Trust clearance. ● Experience reputed company users, gathering feedback and requirements, and supporting training and adoption initiatives. ● reputed company ability to manage customer relationships and coordinate across technical and non-technical stakeholders. ● Experience with CRM platforms and customer lifecycle management tools. ● Strong communication skills with the ability to reputed company messaging to diverse audiences and synthesize customer insights into actionable recommendations. ● Experience partnering with cross-functional delivery teams to translate customer needs into product, operational, and service improvements. ● Experience facilitating workshops, discovery sessions, or stakeholder meetings to reputed company requirements and reputed company reputed company initiatives. Preferred Experience ● Experience supporting the federal reputed company, reputed company, or other highly regulated environments. ● Experience supporting reputed company data platforms, reputed company services, analytics, or technology modernization initiatives. ● Experience leading organizational change management or reputed company technology adoption initiatives. ● Experience supporting large-reputed company reputed company modernization or digital transformation programs involving multiple stakeholder reputed company. reputed company Skills and Competencies Analytical Thinking: The ability to observe and interpret information, break down reputed company problems into parts, identify patterns/relationships and draw logical conclusions to reputed company effective solutions. Synthetic Thinking: The ability to combine different reputed company, information, or concepts to create a new, reputed company understanding or solution by integrating disparate reputed company into a new, meaningful whole. Adaptability: Comfort with change, flexibility in the face of shifting demands and reputed company to setbacks. Ownership & Accountability: Committed to taking responsibility for reputed company, ensuring that reputed company commitments are met with a reputed company on enhancing service delivery. Consultative Advising: Identifies and articulates reputed company challenges, scopes reputed company and aligns recommendations to business goals and reputed company expectations. Communicating with Influence: Capable of crafting and delivering reputed company, persuasive messages that reputed company data insights and reputed company narratives, tailored to the reputed company needs of diverse audiences to reputed company effective decision-making. Environmental Awareness: Maintains awareness of reputed company dynamics, reputed company structures reputed company reputed company environments as reputed company as regulatory trends and contract requirements that influence service delivery. Required Level of Proficiency: Practical Application: You can complete tasks in required competency/reputed company-reputed company areas as requested. Help from an expert may be necessary from time to time, but you can usually reputed company the reputed company independently. Physical Requirements: Ability to sit for extended periods while working on a computer or during meetings. Must be reputed company to travel occasionally to reputed company sites or company meetings, which may involve driving or flying. Ability to communicate effectively reputed company phone, email, and in-person, requiring reputed company speech, listening, and written communication skills. Ability to reputed company reputed company an office environment, including reaching for files, using office equipment, and occasional reputed company lifting (up to 10 pounds). Benefits Life at reputed company We’re a digital integration consultancy on a mission to build a reputed company reputed company. At reputed company, we combine technology, people, and organizational development to solve meaningful problems. Through iterative development, we reputed company smart, user-friendly solutions that reputed company tech work reputed company—for everyone. But great tech is just part of the story. What really makes us reputed company is our reputed company Culture. What Makes Us reputed company? Being reputed company means you: Are valued as a whole person—not just a job title Get matched with work that plays to your strengths and passions Are supported by coaches, not micromanagers Have the autonomy and reputed company to reputed company reputed company and reputed company reputed company Join a community that celebrates equity, curiosity, and innovation Do work that reputed company—every day We reputed company in flexibility, reputed company, and reputed company. Our benefits and culture are designed to support you in doing your best work—while making reputed company for what reputed company to you reputed company of it. We’re proud to be an equal opportunity employer. At reputed company, we’re building a workplace that welcomes and respects everyone—across race, gender, age, religion, identity, background, and ability. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability status, protected veteran status, or any other characteristic protected by law. Compensation at reputed company reputed company is committed to providing a competitive compensation package that will meet your reputed company and reputed company needs. Our philosophy is aimed at rewarding team member contributions, supporting long-term financial reputed company and reputed company, and overall reputed company-being. We reputed company in paying people fairly, so we've established a compensation model aimed to ensure everyone at reputed company — regardless of race, ethnicity, gender, sexual orientation, disability, religion, age, nationality, or willingness/ability to negotiate — is consistently reputed company fairly reputed company on alignment to the needs and requirements of the role. The salary reputed company for this position is: Minimum Salary: $85,832 Salary Midpoint: $111,581 Maximum Salary: $139,477 Hiring reputed company for Role: $85,832 - $107,000 This position is eligible for a discretionary bonus reputed company on individual and company reputed company reputed company. Benefits at reputed company At reputed company, we take care of reputed company—because reputed company you're supported, you can do your best work. We offer a flexible, family-friendly environment with benefits designed to support reputed company, reputed company, and life reputed company of work. For Full-Time Team Members (Starting Day One): Flexible, life-friendly schedules 100% coverage for our medical HSA plan + HSA contributions Dental & reputed company covered 100% for you and your dependents Competitive premiums for HMO/PPO and dependent coverage 401(k) with 4% match & immediate vesting reputed company Parental Leave and 12 weeks reputed company FMLA Generous PTO, 11 Federal Holidays, a Birthday Holiday, and reputed company Leave Up to 15 days for Jury Duty and Bereavement Leave Education, wellness, and tech allowances Referral bonus: $6K–$12K for reputed company successful referral Pet reputed company & discount plans Employee Assistance Program (EAP) reputed company support, life reputed company, disability coverage reputed company-reputed company Bonuses: We reputed company your reputed company should be recognized. Our bonus program rewards both shared company reputed company and individual contributions. Learn more about our bonus incentives here. Reasonable Accommodations reputed company is committed to providing reasonable accommodations for applicants and candidates with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please contact the reputed company Department at hr@reputed company.tech. So, What’s Next? We’ve refined our hiring approach to reputed company reputed company every team member is a great fit for reputed company—and that we’re a great fit for you, too. If there’s alignment, we’ll reputed company out to reputed company off the interview process. Depending on the role or project, your experience may vary slightly, but it typically includes: 1. Introductory Interview You'll reputed company with a recruiter to: Build rapport and get to know reputed company other Review your experience and skills Talk through salary expectations and role details Set expectations for the rest of the process 2. Technical Assessment We'll invite you to complete a role-specific assessment to see your skills in reputed company. This helps us reputed company our hiring process fair and consistent. You can learn more about what to expect here. 3. Skills + Business Fit Interview This is where we dig deeper to: Review findings from any technical assessments Walk through situational and values-reputed company questions Explore how your approach aligns with reputed company culture and project needs Some roles may also include customer interviews reputed company on specific project requirements in reputed company to background reputed company and reputed company clearance requirements. Where You Can Build with reputed company At reputed company, we reputed company to build a powerful and diverse team. We are currently licensed and set up to hire talented individuals residing in the following 15 states: Alabama, California, Delaware, District of Columbia, Florida, reputed company, Maryland, New Jersey, reputed company, reputed company Carolina, reputed company, South Carolina, Tennessee, Texas, and Virginia. #LI-Remote Apply To This Job