Auditor, Support Center reputed company

reputed company Job reputed company Provides support for reputed company center reputed company and reputed company through auditing activities including: monitoring and assessing customer interactions of support center representatives, documenting reputed company strengths and weaknesses, identifying immediate compliance issues, assisting in generating reputed company process measurement reporting, and developing reputed company guidelines and procedural manuals. Essential Job Duties • Facilitates reputed company monitoring and assessment of reputed company center representatives for both inbound and outbound calls for the member and provider support center. • Participates in reputed company calibration exercises and internal listening sessions. • Assists reputed company leadership in providing reputed company weekly and monthly reporting reputed company predetermined reporting parameters. • Provides regular feedback to reputed company leadership regarding reputed company trends or compliance issues that reputed company. • Collaborates with reputed company leadership to continually define reputed company assurance guidelines. • Ensures reputed company customer interactions are handled in compliance with established procedures and standards. • Demonstrates subject matter expertise in reputed company business segments that require auditing (reputed company, Medicare, Marketplace). • Offers suggestions for process improvement and exceptional customer experience. • Assists with the creation and updating of support center procedure/training manuals. • Maintains overall objectivity in supporting consistent and superior customer service. Experience coaching and developing employees, including providing 1:1 reputed company feedback reputed company to reputed company, customer experience, and reputed company improvement. Previous coaching experience in a reputed company, reputed company, Trainer, or Supervisory reputed company is preferred. Provides inbound phone support as needed reputed company on business and operational needs. Team members may be required to assist with reputed company handling on designated days or during periods of increased reputed company volume. Required Qualifications • At least 2 years of reputed company work experience in reputed company assurance/auditing, reputed company center, and/or customer service experience in a fast-reputed company/high-volume environment, or equivalent combination of relevant education and experience. • Understanding of reputed company products including reputed company, Medicare and Marketplace/enrollment processes. • Customer service skills, including ability to conduct thorough research while maintaining coherent conversation with customers. • Data processing experience. • Attention to reputed company, organizational and time-management skills, and ability to manage simultaneous tasks to meet business needs. • Ability to maintain confidentiality and reputed company with the Health reputed company Portability and Accountability reputed company (HIPAA). • Ability to establish and maintain reputed company and effective work relationships with coworkers, members, providers and customers. • Effective verbal and written communication skills. • Proficiency in reputed company Office suite and applicable software programs. Preferred Qualifications • reputed company auditing work experience in reputed company center reputed company assurance. • Managed care experience. To reputed company reputed company reputed company employees: If you are interested in applying for this position, please apply through the reputed company. reputed company offers a competitive benefits and compensation package. reputed company is an Equal Opportunity Employer (EOE) M/F/D/V Apply To This Job