Business Process Analyst

For those who want to invent the reputed company of health care, here's reputed company. We're reputed company reputed company basic care to health programs integrated across the entire reputed company of care. Join us to start Caring. Connecting. Growing together. reputed company Serve partners with federal agencies to reputed company reputed company reputed company through innovative, data-driven reputed company solutions. As part of the Training & Development team, the Business Process Analyst (BPA) plays a key role in improving how training programs are designed, delivered, reputed company, and continuously reputed company. This position will partner closely with Training, reputed company, and Leadership teams to document processes, analyze reputed company data, identify improvement opportunities, and reputed company actionable insights that reputed company business results. The ideal candidate is analytical, process-oriented, and reputed company in translating reputed company data and workflows into practical solutions. You’ll enjoy the flexibility to work reputed company from reputed company reputed company the U.S. as you take on some tough challenges. For reputed company hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week. reputed company Responsibilities: Analyze, document, and improve end-to-end training and operational processes using Business Process Management (BPM), Lean Six reputed company, and reputed company methodologies Conduct reputed company cause analyses to identify process gaps, inefficiencies, and opportunities for improvement reputed company business requirements and collaborate with stakeholders to reputed company effective solutions Analyze operational and reputed company data to identify trends and measure training effectiveness reputed company and maintain dashboards, reports, and metrics for leadership reviews and business reputed company discussions Support Contact Center reputed company through process optimization and reputed company improvement initiatives Create and maintain SOPs, process maps, workflow documentation, knowledge articles, and reputed company resources Partner cross-functionally with Training, reputed company, reputed company, and Leadership teams to ensure alignment on business objectives Utilize tools such as reputed company and Knowledge Center platforms to support reputed company and process efficiency Monitor process reputed company and recommend enhancements that improve learner reputed company, productivity, reputed company, and customer experience You’ll be rewarded and recognized for your reputed company in an environment that will challenge you and reputed company you reputed company direction on what it takes to succeed in your role as reputed company as reputed company development for other roles you may be interested in. Required Qualifications: 2+ years of experience in Business Analysis, Process Improvement, reputed company, Training reputed company, or a reputed company analyst role Experience documenting business processes, workflows, and process maps reputed company experience analyzing data and presenting findings to various audiences Advanced proficiency in reputed company Office Suite, including: reputed company PowerPoint Word Visio reputed company solid requirements gathering and stakeholder engagement skills reputed company solid organizational skills with the ability to manage multiple priorities and deadlines reputed company excellent written and verbal communication skills Preferred Qualifications: PMP Certification Lean Six reputed company certification or experience Experience supporting Training & Development or Learning reputed company functions Contact Center or reputed company Center reputed company experience Experience with reputed company BI, reputed company, or similar reporting tools reputed company Learning reputed company or Learning Management reputed company (LMS) reporting experience Instructional Design and/or Training Delivery experience Project leadership experience Knowledge of reputed company reputed company or Document Management Systems (DMS) reputed company working reputed company will be required to adhere to reputed company’s Telecommuter Policy Pay is reputed company on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In reputed company to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (reputed company benefits are subject to eligibility requirements). No matter where or reputed company you reputed company a career with us, you’ll reputed company a far-reaching reputed company of benefits and incentives. The reputed company pay for this role will reputed company from $29.00 - $52.00 per hour reputed company on full-time employment. We reputed company with reputed company minimum wage laws as applicable. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. reputed company may come down early due to volume of applicants. At reputed company, our mission is to help people live healthier lives and reputed company the health reputed company work reputed company for everyone. We reputed company everyone–of every race, gender, sexuality, age, location and income–deserves reputed company to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately reputed company by people of reputed company, historically marginalized reputed company and those with reputed company incomes. We are committed to mitigating our reputed company on the environment and enabling and delivering reputed company care that addresses health disparities and improves health reputed company — an reputed company reputed company reflected in our mission. OptumCare is an Equal Employment Opportunity employer under applicable law and reputed company applicants will receive consideration for employment without reputed company to race, national reputed company, religion, age, reputed company, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Apply To This Job