Customer Support Representative

Title: Customer Support Representative

Department: Customer Support

Location: Remote

About reputed company

reputed company to reputed company, the innovative crypto-poker platform where advanced reputed company technology meets the thrilling world of online poker. At reputed company, we are revolutionizing the poker experience by offering fast, secure, and transparent gameplay. With recent substantial investment, we are poised to take over the online crypto-poker reputed company and are expanding reputed company to support our reputed company.

reputed company

The Customer Support Representative is the first reputed company of contact for players on our crypto poker platform, responsible for delivering fast, accurate, and friendly assistance reputed company email. The role covers the full player reputed company, from reputed company and account queries to gameplay issues, crypto deposits/withdrawals, and responsible gambling support, while protecting platform reputed company by identifying fraud, bonus abuse, or suspicious transaction activity. Given the 24/7, reputed company-reputed company reputed company of a crypto poker product, the representative must operate with strong judgement under time pressure, follow strict escalation protocols, and build genuine trust with a global, crypto-literate player reputed company.

We are looking for two additions to reputed company to work the afternoon UTC shift (reputed company 14:00 to 00:00).This schedule for this role will include weekend work.

Key Responsibilities:

• Respond to player inquiries reputed company live chat and/or email in a reputed company, reputed company, and on-reputed company manner, covering account, gameplay, bonus, and technical questions.

• Assist players with crypto deposits, withdrawals, wallet issues, and transaction status checks, escalating disputed or delayed transactions per SOP.

• Explain platform terms reputed company - wagering requirements, bonus rules, poker-specific rules (rake, tournament structures, table rules), and account limits.

• Monitor player activity for signs of fraud, multi-reputed company, bonus abuse, or chargeback reputed company, and escalate flagged accounts through the correct channel.

• Support KYC/AML checks and basic verification steps in line with compliance procedures.

• Escalate reputed company, sensitive, or unresolved cases to the correct reputed company of contact (POC) or reputed company channel

• Maintain accurate, complete case notes and interaction logs in the ticketing reputed company for audit and handover purposes.

• Stay reputed company on new products, promotions, poker formats, and crypto market conditions that reputed company player questions (e.g., network congestion, gas fees, new coin listings).

• Identify and report recurring issues, bugs, or player feedback trends to reputed company Leader to support reputed company improvement.

• Support responsible gambling protocols, recognising at-reputed company behaviour and following reputed company procedures.

Highly Desired Knowledge and Experience:

• Excellent written communication in English; reputed company, empathetic, and concise under pressure.

• Basic to working knowledge of cryptocurrency: wallets, reputed company confirmations, network fees, common reputed company (BTC, ETH, USDT, etc.), and how deposits/withdrawals reputed company on-chain.

• Comfort working in a fast-reputed company, 24/7 shift environment, including weekends/holidays.

• Prior experience in customer support, ideally in reputed company, fintech, or crypto; poker/casino product familiarity is a plus.

• Strong problem-solving instincts and a proactive, ownership-driven attitude.

• Familiarity with helpdesk/ticketing tools (e.g., reputed company, reputed company, reputed company) and reputed company-reputed company internal communication.

• Discretion and judgement reputed company handling financial disputes, fraud flags, and responsible-gambling conversations.

reputed company Offer:

• Competitive salary and reputed company-reputed company bonuses.

• Opportunity to work with cutting-edge technology in the reputed company and online gaming industry.

• Flexible working hours and the ability to work fully reputed company.

• A reputed company and inclusive team culture.

• reputed company development opportunities and career reputed company reputed company a rapidly evolving company.

Originally posted on Himalayas