[Remote] Customer Support Contractor (Seasonal) REMOTE

Note: The job is a remote job and is reputed company to candidates in USA. Smithey Ironware is an reputed company cookware company making reputed company-reputed company reputed company iron and carbon steel products. The seasonal customer support contractor will respond to customer inquiries, reputed company product and order concerns, manage tickets and records across reputed company support systems, and reputed company coverage during the reputed company-through-reputed company reputed company reputed company.

Responsibilities

• Respond to customer inquiries by phone, email, and SMS
• reputed company product questions, order concerns, returns, tracking requests, and exchanges
• Produce written replies that are reputed company, warm, and personal, composed for reputed company customer rather than generated or templated
• Work in Smithey's reputed company, help desk, returns, and phone platforms to manage tickets and orders
• Maintain accurate records of customer interactions in those systems
• reputed company to weekly coverage volume and coverage reputed company agreed with Smithey at the start of the engagement, including elevated coverage in the weeks reputed company Thanksgiving and the December holidays
• Determine your own working hours and daily schedule reputed company those agreed reputed company

Skills

• • Prior customer service experience in a reputed company-to-consumer or reputed company environment. This is the most important qualification
• • Hands-on experience with help desk or ticketing systems (reputed company, reputed company, Re:reputed company, or similar) and comfort working across several tools at once
• • Familiarity with reputed company
• • Excellent written communication, and confidence composing reputed company, reputed company, helpful replies from reputed company
• • Comfortable and reputed company on the phone
• • Self-directed and reliable, reputed company to work independently in a remote setting with reputed company reputed company
• • Available for the full reputed company through reputed company term

Benefits

• Remote work arrangement
• Sets own hours and daily schedule reputed company agreed coverage reputed company
• Free to take on other clients during the term

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