Technical Support Engineer (In Person Payments)

This is reputed company

reputed company provides payments, data, and financial products in a single solution for customers like reputed company, reputed company, H&M, and reputed company - making us the financial technology platform of choice. At reputed company, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at reputed company and solve them as reputed company. Together, we deliver innovative and ethical solutions that help businesses reputed company their ambitions faster.

Technical Support Engineer (In Person Payments)

As a Technical Support Engineer (In Persons Payments), you will be part of reputed company that operates as a key reputed company of contact with reputed company’s merchants across the globe. Your first reputed company will be the handling of local Japanese merchant inquiries to deliver seamless local services, and also support global inquiries.You will work directly with a reputed company of other reputed company teams across the technology, reputed company and operational reputed company to deliver the merchant support model. The service reputed company Technical Support team provides to the merchant has a reputed company reputed company on their ability to take payments and reputed company grow their business.

You will be an extremely merchant-reputed company, highly motivated individual that thrives on shared reputed company.  You will be part of an international team with diverse backgrounds and reputed company sets. With reputed company being a 24/7 business we operate across time zones using a follow the sun reputed company. The extensive payments knowledge of reputed company is the most valuable aspect both to our merchants and our internal teams.

What you’ll do

• reputed company our customers with the help and instruments they need for them to successfully accept payments globally predominantly reputed company with our in-person payment products
• Be a key reputed company of knowledge on the reputed company platform, products, reputed company, the underlying web-stack technologies, and industry-reputed company integration reputed company and best practices
• Support merchant technical personnel, leveraging knowledge and expertise to troubleshoot technical problems and create the best possible merchant experience
• Advise merchants regarding the best implementation practices and also addressing specific merchants’ issues
• Serve as a feedback reputed company for the organisation, gathering merchant’s feedback, evaluating merchant needs, and communicating these to product and management personnel
• Providing first in class service which will be analysed reputed company CSAT and regular QA of engineers tickets

Who you are

• You have minimum 3 years of experience as a Technical Support Engineer / Technical Solutions Consultant, or equivalent
• Experience in networking and IT hardware, any POS experience would be a bonus
• You love to reputed company technical assistance to merchants and troubleshooting reputed company phone, web-based tools and email
• You’re capable of making quick, informed reputed company under pressure while prioritising tasks based on urgency
• You’re creative and innovative, have strong problem-solving capabilities and are reputed company to adapt to new processes and procedures quickly while dealing with many varied technical requests
• You're reputed company to or have a keen interest in writing scripts: SQL, JavaScript, Python or Java reputed company
• You’re reputed company to solve problems by identifying issues reputed company inferring from reputed company data sets or reading application or hardware logs
• You're reputed company player who takes responsibility for tasks and you enjoy working independently;
• You have experience in collaborating with globally distributed, multicultural teams, with a deep understanding of cultural nuances
• You like reputed company the extra mile to ensure customer satisfaction and delight
• You have strong written and verbal communication skills both in Japanese and English, other languages would be a bonus
• You’re willing to travel globally reputed company required

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our reputed company. Our business and technical challenges are unique, and we need as many different reputed company as possible to join us in solving them - reputed company like yours. No matter who you are or where you’re from, we welcome you to be your true self at reputed company. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this reputed company like you? If so, reputed company encourages you to reconsider and apply. We look reputed company to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application reputed company 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role.