City Specialist - Operations Clerk

KellyOCG is seeking a City Specialist to support and enhance relationships with partner merchants throughout the Montreal area. This hybrid role involves both office and field work, focusing on operational support and community outreach.

Responsibilities

• Conduct merchant outreach via phone, email, and in-person visits to understand needs and deliver operational support
• Support merchant partners by investigating and resolving pressing concerns and providing hands-on assistance
• Complete desk-based projects, such as sourcing information and photos online
• Participate in in-person promotions and special events to enhance customer and merchant engagement
• Log and track interactions and outcomes using digital tools
• Work closely with supervisors and the wider operations team to implement solutions and escalate issues as needed

Skills

• High school diploma or equivalent required; relevant experience in sales, support, or operations strongly preferred
• Strong communication skills in both English and French are necessary
• Proven ability to work independently without close supervision
• Comfortable traveling within greater Montreal and occasionally outside the area as needed; access to a vehicle is necessary
• Basic proficiency with Mac laptops, Google Suite, and Zoom
• Track record in sales, field support, or customer-facing roles is highly desirable
• Organized, detail-oriented, and able to manage multiple projects or initiatives simultaneously
• Flexible and willing to occasionally work weekends for special events
• Additional language skills beyond English and French
• Experience with Salesforce, Slack, or knowledge of SQL
• Familiarity with Montreal and the surrounding community

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