Client Success Manager - eCommerce

ESW is seeking a dedicated Associate Customer Success Manager to join their expanding Client Success Management team. The role involves assisting the CSM team in driving client sales, achieving revenue targets, and ensuring customer satisfaction through various support activities.

Responsibilities

• Support the CSM team’s achievement of client sales, revenue goals, and satisfaction
• Assist managing day to day aspects of our client’s business through cross-functional coordination of client activities and business operation deliverables through clear and effective communication
• Respond to client questions and concerns, log incident tickets, & monitor ticketing system to ensure prompt responses and resolution. Assist with client reporting and leverage analysis to recommend areas of growth opportunity
• Support internal and external cross-functional business reviews, by preparing visually compelling presentation slides
• Assist in the development, coordination and execution of client initiative project plans
• Ensure all client documentation is updated and maintained in Salesforce
• Develop deep product and internal process knowledge and be a strategic problem solver with the ability to identify and implement creative solutions and process improvements
• Become an international ecommerce subject matter expert and commitment to keep informed on latest global ecommerce trends and innovations

Skills

• Undergraduate degree in applicable field
• 1-2 years of relevant business or professional experience
• Experience successfully building and maintaining strong internal and external relationships
• Experience with enterprise reporting systems and pulling and analyzing data sets
• Experience creating business review presentations, with solid business principles applied
• Strong MS Office skills, including proficiency with Excel (pivot tables, VLOOKUP)
• Excellent PPT and presentation development skills
• Technically savvy with strong analytical and problem-solving skills
• Ability to communicate clearly and effectively in an oral or written capacity
• Demonstrated ability to learn and apply basic concepts in new situations
• Organizational skills including the ability to multi-task, set priorities, and follow up in a timely manner
• Sense of urgency with ability to follow-up and follow through
• Ability to collaborate and work in a team environment as well as work independently and make sound decisions
• Prior experience working with clients as an account manager preferred
• Experience with and working knowledge of ecommerce and logistics a plus

Benefits

• 15 days of PTO per year.
• 401(k) plan with a 100% company match on your contributions, up to 6% of your salary.
• Life coverage worth three times your annual salary.
• A variety of health options, including PPO, HMO, and HDHP;
• Dental and vision plans.
• Up to a 10% annual performance bonus to reward your hard work and achievements.
• Professional and personal development.
• 2-3 days in our office in Newport, and 2–3 days working from the comfort of your home.

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