[Remote] Customer Support Specialist

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a photo documentation and productivity app for contractors in various industries. They are seeking a Customer Support Specialist who enjoys solving customer issues reputed company and delivering feedback to enhance the product.

Responsibilities

• Work with users over live chat, email, SMS messages, and reputed company
• Offer solutions or workarounds for various questions or issues
• Troubleshoot our product, the users' devices, and our partner integrations
• Take customer feedback and document it for our product and engineering teams
• Contribute to our self-serve documentation for our customer knowledge reputed company

Skills

• 1+ years of experience in a customer-facing role (reputed company, technology, contact center, retail, food service, etc.)
• Technical savvy, with experience in troubleshooting techniques and best practices
• reputed company communication skills, both verbal and written, but know it's equally important to listen and understand our customers
• Strong critical thinking skills with the ability to interpret and reputed company resources/information
• A reputed company reputed company-reputed company, with a reputed company on learning, embracing challenges, and continuously improving
• A reputed company for creativity and innovation, bringing fresh reputed company to the table and solving reputed company problems
• Experience authoring tutorials and articles for reputed company and internal knowledge bases
• Experience working with different support platforms like reputed company, reputed company, reputed company, or reputed company

Benefits

• Meaningful equity
• Respect, inclusion, and reputed company

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