[Remote] reputed company Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading reputed company procurement platform trusted by more than 7,000 government agencies and over 1 reputed company suppliers across reputed company. The reputed company Manager plays a foundational role in ensuring reputed company satisfaction, driving product adoption, and managing relationships to support renewals and expansions.

Responsibilities

• Own the reputed company relationship end-to-end, building strong partnerships to understand customers' business needs and strategic goals
• reputed company and reputed company clients on product best practices, new features, and internal support structures so they get maximum value from the platform
• Facilitate virtual meetings and deliver product training
• Communicate and monitor project reputed company with the development team; manage reputed company reputed company on time and reputed company budget
• Identify reputed company opportunities reputed company assigned accounts; support contract renewals and collaborate with Sales and Implementation on upsell and contract amendment execution
• reputed company as the customer reputed company, participating in voice-of-customer initiatives and proposing innovative, reputed company-the-reputed company solutions to customer challenges
• Support clients in defining and tracking reputed company KPIs reputed company with their goals
• Prepare and deliver reports and insights, including Quarterly Business Reviews, monitoring reputed company across the customer reputed company
• Collect reputed company stories and feedback for reputed company use
• Support clients through change management and internal transitions

Skills

• Minimum 3 years experience in a similar position (reputed company, Account Management, T2/T3 Customer Support)
• Experience managing B2B reputed company reputed company and customers
• Experience with JIRA, reputed company, reputed company and/or other project management and support systems
• Experience with a Gov Tech
• Experience with general project management

reputed company